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~isPartOf:"Journal of retailing and consumer services"
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
408
Konsumentenverhalten
408
Service quality
332
Dienstleistungsqualität
331
Beziehungsmarketing
309
Relationship marketing
309
Einzelhandel
119
Retail trade
119
Online retailing
85
Online-Handel
85
Satisfaction
62
Customer service
60
Kundenservice
60
E-commerce
51
Electronic Commerce
51
Dienstleistungssektor
45
Service industry
45
Brand management
42
Markenführung
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Complaint management
40
Emotion
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Customer loyalty
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Customer experience
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Brand image
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Confidence
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Markenimage
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Vertrauen
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Customer integration
33
Kundenintegration
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Gastronomie
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Restaurant industry
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Loyalty
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Mobile communications
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Social Web
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573
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Prentice, Catherine
12
Söderlund, Magnus
12
Park, Jungkun
10
Lombart, Cindy
6
Khan, Imran
5
Louis, Didier
5
Park, Eunil
5
Paul, Justin
5
Poncin, Ingrid
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Quach, Sara
5
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Karande, Kiran
4
Kuppelwieser, Volker
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Nilashi, Mehrbakhsh
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Samad, Sarminah
4
Seger-Guttmann, Tali
4
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Ashill, Nicholas J.
3
Benkenstein, Martin
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Bilgihan, Anil
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Chakraborty, Shibashish
3
Demoulin, Nathalie T. M.
3
Fazal-e-Hasan, Syed
3
Finsterwalder, Jörg
3
Friman, Margareta
3
Harun, Ahasan
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Jebarajakirthy, Charles
3
Khajehzadeh, Saman
3
Klaus, Philipp
3
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Journal of retailing and consumer services
International journal of hospitality management
1,185
The service industries journal
637
International journal of contemporary hospitality management
518
Journal of business research : JBR
511
Tourism management : research, policies, practice
327
The journal of services marketing
318
Journal of Services Marketing
283
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
283
Journal of hospitality marketing & management
281
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
250
Journal of travel and tourism marketing
241
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
237
NBER Working Paper
224
SpringerLink / Bücher
200
Service business
192
Auditing : a journal of practice & theory
177
Services marketing quarterly
175
Cogent business & management
174
Journal of service research : JSR
167
Journal of air transport management
164
The TQM journal : the international review of organizational improvement
164
Journal of service management
155
International journal of productivity and quality management : IJPQM
149
Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International Journal of Bank Marketing
144
International Journal of Contemporary Hospitality Management
141
International journal of services and operations management
135
Discussion paper series / IZA
134
International journal of quality and service sciences
134
European Journal of Marketing
128
International journal of quality & reliability management
128
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Health care management review : HCM review
114
Tourism economics : the business and finance of tourism and recreation
113
Total quality management & business excellence
112
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ECONIS (ZBW)
573
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573
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1
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
2
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
3
Marketing luxury services beyond affluence in the new normal : insights from fine dining during the coronavirus pandemic
Lim, Weng Marc
;
Aggarwal, Arun
;
Dandotiya, Ravi
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209691
Saved in:
4
How do restaurant atmospherics influence restaurant authenticity? : an integrative framework and empirical evidence
Al-Kilani, Shaymaa
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665979
Saved in:
5
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
6
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Saved in:
7
The influence of perceived food quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic food restaurants
Konuk, Faruk Anıl
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 103-110
Persistent link: https://www.econbiz.de/10012114143
Saved in:
8
A customer value perspective to service experiences in restaurants
Yrjölä, Mika
;
Rintamäki, Timo
;
Saarijärvi, Hannu
; …
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 91-101
Persistent link: https://www.econbiz.de/10012115044
Saved in:
9
Dining alone or together? : the effect of group size on the service customer experience
Clauzel, Amélie
;
Guichard, Nathalie
;
Riché, Caroline
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 222-228
Persistent link: https://www.econbiz.de/10011995583
Saved in:
10
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
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