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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
158
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158
Emotion
155
Beziehungsmarketing
56
Relationship marketing
56
Einzelhandel
46
Retail trade
46
Arbeitsverhalten
39
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39
Dienstleistungsqualität
38
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33
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Online-Handel
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Septianto, Felix
6
Ladhari, Riadh
5
Prentice, Catherine
5
Chebat, Jean-Charles
3
Chiew, Tung Moi
3
Dwivedi, Yogesh Kumar
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Gong, Taeshik
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Kumar, Sushant
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Mertens, Willem
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Ngo, Liem Viet
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Park, Jungkun
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Recker, Jan
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Shao, Wei
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Surachartkumtonkun, Jiraporn
3
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Beer, Leon T. de
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Borges, Adilson
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Dhir, Amandeep
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Gaan, Niharika
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Han, Xiaoyun
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Huang, Tseng-Lung
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Hur, Won-Moo
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Hyun, Hyowon
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Ismagilova, Elvira
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Japutra, Arnold
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Kim, Min-Seong
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Klaus, Philipp
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Lee, Kangcheol
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Li, Bin
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Pandit, Ameet
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Sierra, Jeremy J.
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Journal of retailing and consumer services
Journal of business research : JBR
910
Journal of business ethics : JOBE
885
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
763
SpringerLink / Bücher
638
Leadership & Organization Development Journal
602
International journal of hospitality management
556
Leadership & organization development journal
478
Leadership
420
Discussion paper series / IZA
396
The international journal of human resource management
376
Journal of vocational behavior
330
Journal of management : JOM
326
Journal of business and psychology
319
Journal of managerial psychology
302
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
298
Academy of Management journal : AMJ
296
Technological forecasting & social change : an international journal
287
Cogent business & management
284
Springer eBook Collection
274
International journal of human resource management
257
International journal of contemporary hospitality management
256
The journal of management development
256
NBER working paper series
249
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
242
Administrative Sciences : open access journal
240
Tourism management : research, policies, practice
239
Strategic Direction
232
Journal of Management Development
228
European management journal
219
Journal of business ethics : JBE
219
Journal of management & organization : JMO
216
Research policy : policy, management and economic studies of science, technology and innovation
216
Group & organization management : an international journal
212
Working paper / National Bureau of Economic Research, Inc.
210
Human relations
208
CESifo working papers
203
Human Resource Management International Digest
203
Industrial marketing management : the international journal for industrial and high-tech firms
202
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
200
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ECONIS (ZBW)
225
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1
Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem
;
Recker, Jan
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
Saved in:
2
The relationship between emotional
intelligence
, frontline employee adaptability, job satisfaction and job performance
Sony, Michael
;
Mekoth, Nandakumar
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
Saved in:
3
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
Leveraging employee emotional
intelligence
in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
5
Managing service encounters with emotional
intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional
intelligence
?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
8
When do-good meets empathy and mindfulness
Thi Nguyet Que Nguyen
;
Ngo, Liem Viet
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 22-29
Persistent link: https://www.econbiz.de/10012114111
Saved in:
9
Exploring the influence of online reviews and motivating factors on sales : a meta-analytic study and the moderating role of product category
Li, Kunlin
;
Chen, Yuhan
;
Zhang, Liyi
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012268995
Saved in:
10
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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