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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
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Managing service encounters with emotional intelligence
Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim; Ng, Andy H.; Koçaş, Cenk - In: Journal of retailing and consumer services 75 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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Search, purchase, and satisfaction in a multiple-channel environment : how have mobile devices changed consumer behaviors?
Singh, Sonika; Jang, Sungha - In: Journal of retailing and consumer services 65 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013169704
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What drives consumers' online information search behavior? Evidence from England
Dutta, Champa Bati; Kumar Das, Debasish - In: Journal of retailing and consumer services 35 (2017), pp. 36-45
Persistent link: https://www.econbiz.de/10011645074
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Individual differences in consumer information search for services : a multiple mediation study
Utkarsh - In: Journal of retailing and consumer services 37 (2017), pp. 33-42
Persistent link: https://www.econbiz.de/10011729709
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The interaction between reputation and information search : evidence of information avoidance and confirmation bias
Lallement, Jeanne; Dejean, Sylvain; Euzéby, Florence; … - In: Journal of retailing and consumer services 53 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012171974