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The customer satisfaction-loyalty relation in an interactive e-service setting : the mediators
Chen, Shu-ching - In: Journal of retailing and consumer services 19 (2012) 2, pp. 202-210
Persistent link: https://www.econbiz.de/10009522454
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Using the Evaluative Space Grid to better capture manifest ambivalence in customer satisfaction surveys
Audrezet, Alice; Parguel, Béatrice - In: Journal of retailing and consumer services 43 (2018), pp. 285-295
Persistent link: https://www.econbiz.de/10011883216
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Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent - In: Journal of retailing and consumer services 26 (2015), pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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How do online bidders differ from non-bidders?
Hou, Jianwei; Elliott, Kevin M. - In: Journal of retailing and consumer services 21 (2014) 1, pp. 18-25
Persistent link: https://www.econbiz.de/10010233550
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Shopping value in online auctions : their antecedents and outcomes
Lee, Min-young; Kim, Youn-kyung; Fairhurst, Ann - In: Journal of retailing and consumer services 16 (2009) 1, pp. 75-82
Persistent link: https://www.econbiz.de/10003803142
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Reducing information asymmetry in the auctioning of non-perishable experience goods : the case of online wine auctions
Onur, Ilke; Bruwer, Johan; Lockshin, Lawrence S. - In: Journal of retailing and consumer services 54 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012238368
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Unveiling the features of successful eBay smartphone sellers
Silva, Ana Teresa; Moro, Sérgio; Rita, Paulo; Cortez, Paulo - In: Journal of retailing and consumer services 43 (2018), pp. 311-324
Persistent link: https://www.econbiz.de/10011883219
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Gender differences using online auctions within a generation Y sample : an application of the theory of planned behaviour
McLaughlin, Christopher; McCauley, Laura Bradley; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012390001