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~isPartOf:"Journal of retailing and consumer services"
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Managing Robotics in Retail :...
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Consumer behaviour
189
Konsumentenverhalten
189
Einzelhandel
99
Retail trade
99
Innovation adoption
90
Innovationsakzeptanz
90
Retailing
78
Customer service
76
Dienstleistungsqualität
75
Service quality
75
Kundenservice
74
Customer satisfaction
64
Kundenzufriedenheit
64
Beziehungsmarketing
63
Relationship marketing
63
Artificial intelligence
32
Online retailing
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Online-Handel
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Künstliche Intelligenz
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Mobilkommunikation
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E-commerce
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Emotion
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Robot
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Roboter
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286
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Pantano, Eleonora
12
Prentice, Catherine
6
Söderlund, Magnus
5
Jebarajakirthy, Charles
4
Mortimer, Gary
4
Park, Jungkun
4
Baier, Daniel
3
Brengman, Malaika
3
Dennis, Charles
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Dwivedi, Yogesh Kumar
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Fazal-e-Hasan, Syed
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Groß, Michael
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Harun, Ahasan
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Quach, Sara
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Ramadan, Zahy B.
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Rokonuzzaman, Md
3
Sajad Rezaei
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Viassone, Milena
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Akram, Umair
2
Asante, Daniel
2
Asante, Eric Adom
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Balaji, M. S.
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Behzad Foroughi
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Bulmer, Sandy
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Cacho-Elizondo, Silvia
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Cambra-Fierro, Jesús
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Chaney, Damien
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Cheah, Jun-Hwa
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Elms, Jonathan
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Farah, Maya F.
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Hyun, Hyowon
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Klaus, Philipp
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Kristensson, Per
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Journal of retailing and consumer services
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
396
Journal of business research : JBR
334
International journal of production research
217
NBER working paper series
193
European journal of operational research : EJOR
187
International journal of hospitality management
179
Springer eBook Collection
167
SpringerLink / Bücher
149
Journal of retailing
139
International journal of business information systems : IJBIS
127
The journal of services marketing
112
Discussion paper series / IZA
111
The service industries journal
103
Discussion papers / CEPR
98
International journal of production economics
97
European Journal of Marketing
95
Journal of open innovation : technology, market, and complexity
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Working paper
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
Psychology & marketing
79
Premier reference source
74
CESifo working papers
73
Journal of the Academy of Marketing Science
73
Journal of Services Marketing
72
SOEP survey papers
72
Strategic Direction
72
Finance research letters
71
IZA Discussion Papers
69
International journal of contemporary hospitality management
69
Human Resource Management International Digest
68
Management science : journal of the Institute for Operations Research and the Management Sciences
66
NBER Working Paper
66
Cogent business & management
65
Journal of service management
65
Journal of Consumer Marketing
64
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ECONIS (ZBW)
286
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1
May
robots
be held responsible for service failure and recovery? : the role of
robot
service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
2
Together or alone : should service
robots
and frontline employees collaborate in retail-customer interactions at the POS?
Gauquier, Laurens de
;
Willems, Kim
;
Cao, Hoang-Long
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240305
Saved in:
3
Examining the impact of service
robot
communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
4
Consumers and service
robots
: power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
5
The future of service : The power of emotion in human-
robot
interaction
Chuah, Stephanie Hui-wen
;
Yu, Joanne
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
Saved in:
6
Think like a
robot
: how interactions with humanoid service
robots
affect consumers' decision strategies
Liao, Jiancai
;
Huang, Jingya
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014460811
Saved in:
7
When service
robots
look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
Saved in:
8
Service
robots
with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
Saved in:
9
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
10
Proposal for modeling social
robot
acceptance by retail customers : CAN model + technophobia
Subero-Navarro, Áurea
;
Pelegrín-Borondo, Jorge
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209549
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