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Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen; Klaus, Philipp - In: Journal of retailing and consumer services 20 (2013) 3, pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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The impact of dynamic bundling on price fairness perceptions
Li, Wenjing; Hardesty, David M.; Craig, Adam W. - In: Journal of retailing and consumer services 40 (2018), pp. 204-212
Persistent link: https://www.econbiz.de/10011801931
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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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The role of organizational justice and social interaction in mitigating the negative effects of high-performance member retailers on strategic integration
Park, Jin Yong; Kim, Changju - In: Journal of retailing and consumer services 72 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014252004
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Internet or store? : an ethnographic study of consumers' internet and store-based grocery shopping practices
Elms, Jonathan; De Kervenoael, Ronan; Hallsworth, Alan G. - In: Journal of retailing and consumer services 32 (2016), pp. 234-243
Persistent link: https://www.econbiz.de/10011556660
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Consumer loyalty to family versus non-family business : the roles of store image, trust and satisfaction
Orth, Ulrich R.; Green, Mark T. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 248-259
Persistent link: https://www.econbiz.de/10003864518
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Impacts of COVID-19 on the post-pandemic behaviour : the role of mortality threats and religiosity
Agag, Gomaa; Aboul-Dahab, Sameh; Shehawy, Yasser Moustafa; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013364444
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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
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Reinventing the branch : an empirical assessment of banking strategies to environmental differentiation
Allard, Thomas; Babin, Barry; Chebat, Jean-Charles; … - In: Journal of retailing and consumer services 16 (2009) 6, pp. 442-450
Persistent link: https://www.econbiz.de/10003906172