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Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Wang, Cuicui; Li, Yiyang; Fu, Weizhong; Jin, Jia - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303157
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Images, reviews, and purchase intention on social commerce : the role of mental imagery vividness, cognitive and affective social presence
Vazquez, Erik Ernesto; Patel, Chirag; Alvidrez, Salvador; … - In: Journal of retailing and consumer services 74 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014364526
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Elucidating trust-building sources in social shopping : a consumer cognitive and emotional trust perspective
Wu, Wei; Wang, Sihang; Ding, Guanqi; Mo, Jinfei - In: Journal of retailing and consumer services 71 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014259289
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How power distance belief, self-construal, and relationship norms impact conspicuous consumption
Park, Sehoon; Kim, Chaeyeong; Park, Jane - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014373276
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Music congruency in a service setting : the mediating role of emotional and cognitive responses
Demoulin, Nathalie T. M. - In: Journal of retailing and consumer services 18 (2011) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10008839790
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Determinants of a lasting purchase : the case of the tattoo patron
Sierra, Jeremy J.; Jillapalli, Ravi K.; Badrinarayanan, … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 389-399
Persistent link: https://www.econbiz.de/10009755365
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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The roles of sensory perceptions and mental imagery in consumer decision-making
Kim, Minjeong; Kim, Jung Hwan; Park, Minjung; Yoo, Jungmin - In: Journal of retailing and consumer services 61 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012581883
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Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209511