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Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis; Vasileiou, Konstantinos; … - In: Journal of retailing and consumer services 40 (2018), pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
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Franchising in the healthcare sector : the case of Child and Family Wellness clinics in Kenya
Perrigot, Rozenn - In: Journal of retailing and consumer services 41 (2018), pp. 227-238
Persistent link: https://www.econbiz.de/10011808593
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Determining adequate tangible compensation in service recovery processes for developed and developing countries : the role of severity and responsibility
Bambauer-Sachse, Silke; Rabeson, Landisoa - In: Journal of retailing and consumer services 22 (2015), pp. 117-127
Persistent link: https://www.econbiz.de/10010468490
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Fear appeals and coping appeals for health product promotion : impulsive purchasing or psychological distancing?
Fu, Shixuan; Zheng, Xiaojiang; Wang, Hongpeng; Luo, Yunzhong - In: Journal of retailing and consumer services 74 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014364492
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Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris; Hoadley, Susan; Hamin, Hamin; Nugraha, … - In: Journal of retailing and consumer services 36 (2017), pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
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Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman; Paswan, Audhesh K.; Guzman, Francisco - In: Journal of retailing and consumer services 45 (2018), pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
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Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda; O'Connor, Genevieve E.; Myrden, Susan; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
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Which consumers are willing to pay for smart car healthcare services? : a discrete choice experiment approach
Woo, JongRoul; Shin, Jungwoo; Kim, Hongbum; Moon, HyungBin - In: Journal of retailing and consumer services 69 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013401636
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A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
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Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658