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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention
Song, Mengmeng; Xing, Xinyu; Duan, Yucong; Cohen, Jason F. - In: Journal of retailing and consumer services 66 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013209640
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You are being watched! : using anthropomorphism to curb customer misbehavior in access-based consumption
Gong, Xiushuang; Zhang, Honghong - In: Journal of retailing and consumer services 70 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014240290
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The transformation mechanism of fitness clubs : pricing of joint fitness courses by online platforms and well-known coaches
Zhang, Hui; Sun, Qi - In: Journal of retailing and consumer services 76 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10014460777
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Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting; Park, Younggeun; Park, Jaejin; Zhang, Hao - In: Journal of retailing and consumer services 77 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
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The effects of constrained mobile coupons in the mobile channel
Zhang, Hongchao; Yu, Yu; Qin, Yinggao - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014373389