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~isPartOf:"Journal of retailing and consumer services"
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Service quality
335
Dienstleistungsqualität
334
Consumer behaviour
246
Konsumentenverhalten
246
Customer satisfaction
216
Kundenzufriedenheit
216
Beziehungsmarketing
184
Relationship marketing
184
Einzelhandel
88
Retail trade
88
Customer service
58
Kundenservice
58
Online retailing
43
Online-Handel
43
Beschwerdemanagement
37
Complaint management
37
Competition
35
Wettbewerb
31
Viral marketing
28
Virales Marketing
28
Satisfaction
27
Dienstleistungssektor
26
E-commerce
26
Electronic Commerce
26
Emotion
26
Service industry
26
Customer loyalty
24
Brand management
23
Markenführung
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Brand image
17
Confidence
17
Markenimage
17
Quality management
17
Qualitätsmanagement
17
Service failure
17
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Prentice, Catherine
11
Söderlund, Magnus
8
Quach, Sara
6
Park, Jungkun
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Karande, Kiran
3
Ladhari, Riadh
3
Mortimer, Gary
3
Park, Eunil
3
Pei, Zhi
3
Thaichon, Park
3
Wang, Xueqin
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
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Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Borges, Adilson
2
Brengman, Malaika
2
Cambra-Fierro, Jesús
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Chen, Mu-Chen
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
Dorai, Sriram
2
Dwivedi, Yogesh Kumar
2
El Hedhli, Kamel
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
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Journal of retailing and consumer services
Discussion paper series / IZA
1,650
NBER working paper series
1,497
Working paper / National Bureau of Economic Research, Inc.
1,337
NBER Working Paper
1,227
IZA Discussion Paper
926
Economics of education review
864
IZA Discussion Papers
774
CESifo working papers
575
Discussion paper / Centre for Economic Policy Research
547
International journal of hospitality management
461
Working paper
428
Journal of business research : JBR
336
CESifo Working Paper
332
Discussion paper
330
Policy research working paper : WPS
302
The service industries journal
302
Economics letters
299
Applied economics
288
Discussion papers / CEPR
277
The American economic review
276
CESifo Working Paper Series
272
Journal of economic behavior & organization : JEBO
268
Journal of public economics
252
World Bank E-Library Archive
249
Management science : journal of the Institute for Operations Research and the Management Sciences
242
Education economics
237
International journal of industrial organization
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
Journal of human resources : JHR
215
The journal of services marketing
211
MPRA Paper
210
European journal of operational research : EJOR
204
Working Paper
203
The review of economics and statistics
192
Journal of health economics
187
Journal of air transport management
183
Ifo Schnelldienst
176
Auditing : a journal of practice & theory
175
International journal of production economics
174
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ECONIS (ZBW)
368
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1
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368
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1
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
2
Revisiting the showrooming effect on online and offline retailers : the strategic role of in-store service
Wang, Junbin
;
Wang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209643
Saved in:
3
Beyond the shadow of a doubt : the effect of consumer knowledge on restaurant evaluation
Naderi, Iman
;
Paswan, Audhesh K.
;
Guzman, Francisco
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 221-229
Persistent link: https://www.econbiz.de/10011930005
Saved in:
4
A field study of customers' switching behavior for bank services
Manrai, Lalita A.
;
Manrai, Ajay K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Saved in:
5
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
6
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
7
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
8
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
9
Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing
Helgesen, Øyvind
;
Håvold, Jon Ivar
;
Nesset, Erik
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 109-118
Persistent link: https://www.econbiz.de/10003956361
Saved in:
10
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
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