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How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang; Cheng, Peng; Ouyang, Zhe - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
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Impact of marketing activities on relationship quality in the Malaysian banking sector
Al-alak, Basheer A. - In: Journal of retailing and consumer services 21 (2014) 3, pp. 347-356
Persistent link: https://www.econbiz.de/10010348751
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Enhancing brand coolness through perceived luxury values : insight from luxury fashion brands
Loureiro, Sandra Maria Correia; Jiménez-Barreto, Jano; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305252
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The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup; Hyun, Hyowon; Park, Jungkun - In: Journal of retailing and consumer services 57 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
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The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.; Siadou-martin, Béatrice; Vidal, David; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
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Constructive deviance as a driver for performance in retail
Mertens, Willem; Recker, Jan; Kummer, Tyge-F.; Viaene, Stijn - In: Journal of retailing and consumer services 30 (2016), pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
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Deviant behavior in retail, when sales associates "go bad"! : examining the relationship between thr work-family interface, job, stress, and salesperson deviance
Swimberghe, Krist; Jones, Robert Paul; Darrat, Mahmoud - In: Journal of retailing and consumer services 21 (2014) 4, pp. 424-431
Persistent link: https://www.econbiz.de/10010388560
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Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
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Ethical work climate, employee commitment and proactive customer service performance : test of the mediating effects of organizational politics
Lau, Patricia Yin Yin; Tong, Jane L. Y. Terpstra; Lien, … - In: Journal of retailing and consumer services 35 (2017), pp. 20-26
Persistent link: https://www.econbiz.de/10011645067
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754