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~isPartOf:"Journal of service management"
~person:"Bruhn, Manfred"
~person:"Edvardsson, Bo"
~person:"Kowalkowski, Christian"
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Dienstleistung
7
Services
7
Dienstleistungsqualität
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4
Innovation
4
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Bruhn, Manfred
Edvardsson, Bo
Kowalkowski, Christian
Gebauer, Heiko
6
Jaakkola, Elina
6
Witell, Lars
6
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
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Reynoso, Javier
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Journal of service management
Forum Dienstleistungsmanagement
20
SpringerLink / Bücher
10
The journal of business & industrial marketing
10
Wissenschaft & Praxis
10
Journal of business research : JBR
9
Dienstleistungsmanagement : Jahrbuch
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
Springer eBook Collection
7
Meffert-Marketing-Edition
5
Meffert Marketing Edition
4
Journal of service research : JSR
3
Springer eBooks / Business and Economics
3
Business transformation for a sustainable future
2
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
2
Management, Prozessgestaltung, Kundenperspektive
2
Managing service quality : MSQ ; an international journal
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
The service industries journal
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Asia Pacific journal of marketing and logistics
1
Basler Schriften zum Marketing
1
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Dienstleistungscontrolling
1
Dissertations from the International Graduate School of Management and Industrial Engineering
1
Driving service productivity : value-creation through innovation
1
Erfolgsfaktor Marke : neue Strategien des Markenmanagements
1
Essentials
1
European journal of marketing : EJM
1
Forschungsergebnisse / Institut für Kommunikationsmanagement
1
Gabler Research
1
Gabler Wissenschaft & Praxis
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
Handbook of service science ; [Vol. 1]
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
Integration von Produkt und Service - auf dem Weg zum Lösungsanbieter
1
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ECONIS (ZBW)
11
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1
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
2
Does one size fit all? : new service development across different types of
services
Jaakkola, Elina
;
Meiren, Thomas
;
Witell, Lars
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
Saved in:
3
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
4
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
5
The risks of providing
services
: differential risk effects of the service-development strategies of customisation, bundling, and range
Nordin, Fredrik
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Journal of service management
22
(
2011
)
3
,
pp. 390-408
Persistent link: https://www.econbiz.de/10009239535
Saved in:
6
Adding
services
to product-based portfolios : an exploration of the implications for the sales function
Kindström, Daniel
;
Kowalkowski, Christian
;
Alejandro, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 372-393
Persistent link: https://www.econbiz.de/10011388506
Saved in:
7
Solutions offerings : a critical review and reconceptualisation
Nordin, Fredrik
;
Kowalkowski, Christian
- In:
Journal of service management
21
(
2010
)
4
,
pp. 441-459
Persistent link: https://www.econbiz.de/10008656292
Saved in:
8
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
9
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
10
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
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