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~isPartOf:"Journal of service management"
~subject:"Dienstleistung"
~subject:"Roboter"
~subject:"Service industry"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Dienstleistung
Roboter
Service industry
Unternehmenserfolg
Customer satisfaction
70
Dienstleistungsqualität
69
Kundenzufriedenheit
69
Service quality
69
Dienstleistungssektor
58
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
51
Relationship marketing
51
Services
36
Customer service
30
Kundenservice
30
Customer integration
17
Kundenintegration
17
Bibliometrics
15
Bibliometrie
15
Innovation
14
Business services
12
Dienstleistungsmanagement
12
Dienstleistungsmarketing
12
Service innovation
12
Service management
12
Services marketing
12
Unternehmensdienstleistung
12
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Customer experience
10
Emotion
10
Robot
10
Satisfaction
10
Arbeitsverhalten
9
Arbeitszufriedenheit
9
Einzelhandel
9
Job satisfaction
9
Retail trade
9
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69
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4
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Article in journal
Fallstudie
Statistik
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Aufsatz in Zeitschrift
73
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4
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English
73
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Edvardsson, Bo
6
Witell, Lars
5
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Gustafsson, Anders
3
Wirtz, Jochen
3
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Helkkula, Anu
2
Kristensson, Per
2
Kunz, Werner H.
2
Mahr, Dominik
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patterson, Paul G.
2
Reynoso, Javier
2
Schäfer, Adrienne
2
Streukens, Sandra
2
Tuzovic, Sven
2
Verma, Rohit
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Amelia, Amelia
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Baaklini, Eliane Sam
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Birgelen, Marcel van
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
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Journal of service management
The service industries journal
281
Journal of business research : JBR
119
The journal of services marketing
102
International journal of production economics
65
Service business
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of service research : JSR
59
International journal of hospitality management
58
Journal of retailing and consumer services
55
International journal of services technology and management
42
The international journal of human resource management
40
Structural change and economic dynamics : SC+ED
39
Regional studies
38
International journal of services and operations management
35
Technological forecasting & social change : an international journal
35
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
35
Journal of service research
34
European journal of operational research : EJOR
32
Research policy : policy, management and economic studies of science, technology and innovation
31
Services marketing quarterly
31
The journal of business & industrial marketing
30
Applied economics
27
International journal of innovation management
27
Economics of innovation and new technology
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
International journal of production research
26
Applied economics letters
24
International journal of services, economics and management
24
International journal of contemporary hospitality management
22
Management decision : MD
22
Cogent business & management
21
Growth and change : a journal of urban and regional policy
21
International journal of quality & reliability management
21
Journal of the Academy of Marketing Science
21
Management international review : mir ; journal of international business
21
Managing service quality : MSQ ; an international journal
21
Papeles de economía española
21
Small business economics : an entrepreneurship journal
21
Technovation : the international journal of technological innovation, entrepreneurship and technology management
21
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ECONIS (ZBW)
73
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31
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
32
Effect of service integration strategy on industrial firm performance
Kwak, Kiho
;
Kim, Wonjoon
- In:
Journal of service management
27
(
2016
)
3
,
pp. 391-430
Persistent link: https://www.econbiz.de/10011583601
Saved in:
33
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
34
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
35
Resource configurations for services success in manufacturing companies
Raddats, Chris
;
Burton, Jamie
;
Ashman, Rachel
- In:
Journal of service management
26
(
2015
)
1
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010504627
Saved in:
36
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
37
Business service outsourcing in manufacturing firms : an event study
Eggert, Andreas
;
Böhm, Eva
;
Cramer, Christina
- In:
Journal of service management
28
(
2017
)
3
,
pp. 476-498
Persistent link: https://www.econbiz.de/10011758712
Saved in:
38
Competing in business-to-business sectors through pay-per-use services
Gebauer, Heiko
;
Haldimann, Marella
;
Saul, Caroline Jennings
- In:
Journal of service management
28
(
2017
)
5
,
pp. 914-935
Persistent link: https://www.econbiz.de/10011801831
Saved in:
39
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
40
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
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