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~isPartOf:"Journal of service management"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
106
Relationship marketing
106
Customer satisfaction
70
Consumer behaviour
69
Konsumentenverhalten
69
Kundenzufriedenheit
69
Dienstleistungsqualität
56
Customer integration
27
Kundenintegration
27
Social Web
24
Social web
24
Services
19
Dienstleistung
18
Betriebliche Wertschöpfung
16
Dienstleistungssektor
16
Service industry
16
Value creation
16
Brand management
14
Markenführung
14
Customer experience
13
Customer value
13
Kundenwert
13
Customer service
12
Kundenservice
12
Beschwerdemanagement
10
Complaint management
10
Dienstleistungsmarketing
10
Innovation
10
Satisfaction
10
Services marketing
10
Viral marketing
10
Virales Marketing
10
Arbeitszufriedenheit
9
Brand
9
Internet marketing
9
Job satisfaction
9
Online-Marketing
9
Brand image
8
Dienstleistungsmanagement
8
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Edvardsson, Bo
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Semeijn, Janjaap
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Tronvoll, Bård
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Willems, Kim
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Wu, Luorong
2
Albrecht, Carmen-Maria
1
Alkire, Linda
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Journal of service management
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
280
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of electronic customer relationship management : IJECRM
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of quality and service sciences
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Electronic commerce research
52
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
62
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1
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
6
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
8
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
9
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
10
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
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