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Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
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Service infusion in manufacturing industries
Gustafsson, Anders (contributor) - 2010
Persistent link: https://www.econbiz.de/10008749749
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To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.; Patterson, Paul G.; Brady, … - In: Journal of service management 26 (2015) 3, pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
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The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael; Karniouchina, Ekaterina V.; Rhee, Bo van der - In: Journal of service management 25 (2014) 2, pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
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Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku; Järvi, Katriina - In: Journal of service management 27 (2016) 3, pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
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Effect of service integration strategy on industrial firm performance
Kwak, Kiho; Kim, Wonjoon - In: Journal of service management 27 (2016) 3, pp. 391-430
Persistent link: https://www.econbiz.de/10011583601
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Does one size fit all? : new service development across different types of services
Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of service management 28 (2017) 2, pp. 329-347
Persistent link: https://www.econbiz.de/10011704067
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The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui; Wang, Qiang; Zhao, Xiande - In: Journal of service management 28 (2017) 2, pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Business service outsourcing in manufacturing firms : an event study
Eggert, Andreas; Böhm, Eva; Cramer, Christina - In: Journal of service management 28 (2017) 3, pp. 476-498
Persistent link: https://www.econbiz.de/10011758712