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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
94
Service quality
94
Dienstleistungssektor
58
Service industry
58
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
38
Konsumentenverhalten
38
Services
36
Dienstleistung
35
Customer service
23
Kundenservice
23
Customer integration
18
Kundenintegration
18
Betriebliche Wertschöpfung
16
Value creation
16
Dienstleistungsmanagement
14
Innovation
14
Service management
14
Gesundheitswesen
13
Health care system
13
Service innovation
13
Business services
12
Unternehmensdienstleistung
12
Customer experience
10
Health care
10
Robot
10
Roboter
10
Beschwerdemanagement
9
Complaint management
9
Emotion
9
Gesundheitsversorgung
9
Dienstleistungsmarketing
8
Service-Dominant Logic
8
Service-dominant logic
8
Services marketing
8
Arbeitszufriedenheit
7
Dienstleistungsinnovation
7
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Online availability
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Undetermined
68
Free
6
Type of publication
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Article
128
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
134
Aufsatz in Zeitschrift
134
Collection of articles of several authors
6
Sammelwerk
6
Conference proceedings
2
Konferenzschrift
2
Language
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English
134
Author
All
Edvardsson, Bo
9
Witell, Lars
7
McColl-Kennedy, Janet R.
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
Jaakkola, Elina
4
Riel, Allard C. R. van
4
Mahr, Dominik
3
Paluch, Stefanie
3
Tronvoll, Bård
3
Verma, Rohit
3
Wirtz, Jochen
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gebauer, Heiko
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Hillebrand, Bas
2
Joosten, Herm
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Patrício, Lia
2
Patterson, Paul G.
2
Ponsignon, Frederic
2
Reynoso, Javier
2
Schepers, Jeroen
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Tuzovic, Sven
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
Discussion paper series / IZA
892
NBER working paper series
615
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
IZA Discussion Paper
453
International journal of hospitality management
438
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
CESifo working papers
235
Working paper
228
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
199
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
163
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
Journal of service research : JSR
136
Cogent business & management
135
Journal of Services Marketing
132
International journal of productivity and quality management : IJPQM
128
Tourism management : research, policies, practice
128
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
International journal of quality & reliability management
122
Applied economics
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
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Source
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ECONIS (ZBW)
134
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134
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1
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
2
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
5
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
8
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
9
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
10
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
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