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~isPartOf:"Journal of service management"
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Dienstleistung
57
Services
57
Dienstleistungsqualität
24
Dienstleistungssektor
24
Service industry
24
Service quality
24
Innovation
18
Beziehungsmarketing
14
Relationship marketing
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Value creation
10
Customer satisfaction
9
Dienstleistungsmanagement
9
Kundenzufriedenheit
9
Service management
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Research
6
Consumer behaviour
5
Dienstleistungsmarketing
5
Konsumentenverhalten
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Business network
4
Co-creation
4
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Undetermined
25
Free
4
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Article
55
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
57
Aufsatz in Zeitschrift
57
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Language
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English
57
Author
All
Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
Chiu, Yen-Ting Helena
1
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Journal of service management
SpringerLink / Bücher
136
The service industries journal
70
The journal of services marketing
58
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Springer eBook Collection / Business and Economics
32
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
31
Working paper / National Bureau of Economic Research, Inc.
31
Springer eBook Collection
30
Research
29
International journal of services technology and management
27
NBER working paper series
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
Discussion paper / Centre for Economic Policy Research
23
NBER Working Paper
23
International journal of production economics
21
Journal of service research
21
Schriften des Forschungsinstituts Freie Berufe
21
European journal of operational research : EJOR
20
Izvestija Akademii Nauk SSSR
20
Public finance
20
Services marketing quarterly
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Journal of public economics
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
International journal of hospitality management
18
Journal of retailing and consumer services
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
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ECONIS (ZBW)
57
Showing
1
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10
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57
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
4
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
8
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
9
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
10
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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