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~isPartOf:"Journal of service management"
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Customer service management
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Customer service
30
Kundenservice
30
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungssektor
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Consumer behaviour
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Relationship marketing
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Dienstleistungsmanagement
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Edvardsson, Bo
2
Kunz, Werner H.
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Paluch, Stefanie
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Tronvoll, Bård
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Amelia, Amelia
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Baaklini, Eliane Sam
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Birgelen, Marcel van
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Bolton, Ruth N.
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Bowen, David E.
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Brengman, Malaika
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Dasu, Sriram
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1
Dellaert, Benedict G. C.
1
Dick, Rolf van
1
Ding, Xin David
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Do, Khoa The
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Dobrzykowski, David D.
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Ellway, Benjamin P. W.
1
Eloranta, Ville
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Forman, Andrew M.
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Frimpong, Kwabena
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Furtmueller, Elfi
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Gauquier, Laurens de
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Gruber, Thorsten
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Hong, Paul
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Huang, Yang
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Jörling, Moritz
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Journal of service management
Journal of business research : JBR
188
SpringerLink / Bücher
122
Strategic Direction
92
International journal of hospitality management
86
Journal of retailing and consumer services
85
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of services marketing
77
Management Decision
72
Strategic management journal
65
The service industries journal
60
Europäische Hochschulschriften / 5
48
International Journal of Physical Distribution & Logistics Management
48
Journal of Services Marketing
48
International journal of production economics
43
The TQM Magazine
42
Human Resource Management International Digest
40
Harvard-Business-Manager : das Wissen der Besten
39
Journal of service research : JSR
39
Management science : journal of the Institute for Operations Research and the Management Sciences
39
Journal of strategic marketing
37
The journal of business & industrial marketing
37
Harvard business review : HBR
36
International Journal of Operations & Production Management
36
Journal of the Academy of Marketing Science
36
Marketing Intelligence & Planning
36
International journal of contemporary hospitality management
35
Journal of air transport management
35
European Journal of Marketing
34
Technological forecasting & social change : an international journal
33
Journal of Business & Industrial Marketing
32
International Journal of Contemporary Hospitality Management
31
International Journal of Bank Marketing
30
Journal of service research
30
Springer eBook Collection
30
Competitiveness Review: An International Business Journal
29
Competitiveness review : an international business journal incorporating Journal of global competitiveness
29
The International Journal of Logistics Management
29
Gabler Edition Wissenschaft
28
International business review : the official journal of the European International Business Academy
28
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ECONIS (ZBW)
33
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1
I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
Saved in:
2
Governing for innovation in horizontal service cooperations
Steinicke, Silvia
;
Wallenburg, Carl Marcus
;
Schmoltzi, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 279-302
Persistent link: https://www.econbiz.de/10009554257
Saved in:
3
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
4
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
5
Service behaviours of highly committed financial consultants
Furtmueller, Elfi
;
Dick, Rolf van
;
Wilderom, Celeste P. M.
- In:
Journal of service management
22
(
2011
)
3
,
pp. 317-343
Persistent link: https://www.econbiz.de/10009239538
Saved in:
6
Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice
Forman, Andrew M.
;
Thelen, Shawn
;
Shapiro, Terri
- In:
Journal of service management
26
(
2015
)
4
,
pp. 608-624
Persistent link: https://www.econbiz.de/10011416771
Saved in:
7
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
8
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
Saved in:
9
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
10
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
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