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Das ethische Dilemma der Servi...
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Beziehungsmarketing
106
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106
Consumer behaviour
67
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67
Dienstleistungsqualität
61
Service quality
61
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Edvardsson, Bo
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Journal of service management
Journal of business ethics : JOBE
1,732
Journal of business research : JBR
1,038
Journal of retailing and consumer services
686
SpringerLink / Bücher
632
International journal of hospitality management
629
The service industries journal
523
Industrial marketing management : the international journal for industrial and high-tech firms
494
Discussion paper series / IZA
379
Journal of business ethics : JBE
347
The journal of services marketing
328
Diskussionspapier / Lehrstuhl für Wirtschaftsethik, Martin-Luther-Universität Halle-Wittenberg
327
The international journal of human resource management
320
Journal of vocational behavior
318
IZA Discussion Papers
310
International journal of contemporary hospitality management
268
Journal of Business Ethics
258
The journal of business & industrial marketing
250
Cogent business & management
248
NBER working paper series
237
Working paper / National Bureau of Economic Research, Inc.
233
Springer eBook Collection
208
Journal of the Academy of Marketing Science
195
IZA Discussion Paper
191
International journal of human resource management
190
Tourism management : research, policies, practice
189
Business ethics quarterly : the journal of the Society for Business Ethics
186
Journal of hospitality marketing & management
184
Journal of strategic marketing
181
Journal of managerial psychology
180
Journal of service research : JSR
174
NBER Working Paper
172
Business horizons
166
Journal of business and psychology
160
Service business
159
International journal of electronic customer relationship management : IJECRM
158
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
147
Europäische Hochschulschriften / 5
145
Gabler Edition Wissenschaft
143
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ECONIS (ZBW)
175
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1
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
5
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
8
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
9
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
10
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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