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Die Nachfrage nach Dienstleist...
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Dienstleistung
60
Services
60
Dienstleistungsqualität
24
Dienstleistungssektor
24
Service industry
24
Service quality
24
Innovation
20
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60
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
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Birgelen, Marcel van
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Bowen, David E.
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Chase, Richard B.
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Cheung, Lilliemay
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Fisk, Raymond P.
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
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Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
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Valtakoski, Aku
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Verleye, Katrien
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Aal, Kotaiba
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Aarikka-Stenroos, Leena
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Anderson, Laurel
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1
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Journal of service management
International journal of production economics
206
Working paper / National Bureau of Economic Research, Inc.
192
NBER working paper series
189
European journal of operational research : EJOR
177
NBER Working Paper
172
SpringerLink / Bücher
152
Tourism economics : the business and finance of tourism and recreation
148
Energy economics
135
Applied economics
127
Discussion paper / Centre for Economic Policy Research
97
International journal of production research
90
Ifo Schnelldienst
89
Tourism management : research, policies, practice
75
The service industries journal
72
American journal of agricultural economics
71
Management science : journal of the Institute for Operations Research and the Management Sciences
64
Working paper
63
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
59
Applied economics letters
58
The journal of services marketing
58
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Economics letters
54
Journal of business research : JBR
52
Discussion paper
50
CESifo working papers
49
International journal of forecasting
48
Journal of air transport management
48
Transportation research / E : an international journal
48
Discussion paper series / IZA
47
IZA Discussion Paper
46
Journal of revenue and pricing management
46
Journal of service research : JSR
45
International Journal of Energy Economics and Policy : IJEEP
42
The energy journal
42
Discussion papers / CEPR
40
Computers & operations research : and their applications to problems of world concern ; an international journal
38
Production and operations management : an international journal of the Production and Operations Management Society
38
Research
38
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ECONIS (ZBW)
60
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1
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
4
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
8
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
9
Impact of country effects on the performance of service firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
10
Modes of customer co-production for international service offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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