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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
72
Kundenzufriedenheit
71
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
50
Konsumentenverhalten
50
Services
28
Dienstleistung
27
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
17
Kundenintegration
17
Customer experience
14
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Beschwerdemanagement
12
Complaint management
12
Satisfaction
11
Dienstleistungsmanagement
10
Health care
10
Service management
10
Arbeitszufriedenheit
9
Dienstleistungsmarketing
9
Emotion
9
Gesundheitsversorgung
9
Job satisfaction
9
Services marketing
9
Einzelhandel
8
Retail trade
8
Robot
8
Roboter
8
Service innovation
7
Viral marketing
7
Virales Marketing
7
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Undetermined
65
Free
5
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Article
120
Book / Working Paper
3
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Article in journal
123
Aufsatz in Zeitschrift
123
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
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English
123
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Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
Fisk, Raymond P.
4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Alkire, Linda
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Semeijn, Janjaap
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
586
Journal of retailing and consumer services
538
Journal of business research : JBR
410
The service industries journal
366
The journal of services marketing
271
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
266
Tourism management : research, policies, practice
232
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
203
Journal of hospitality marketing & management
194
Journal of Services Marketing
184
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
177
Services marketing quarterly
165
NBER Working Paper
164
Journal of air transport management
158
Cogent business & management
151
The TQM journal : the international review of organizational improvement
150
International journal of productivity and quality management : IJPQM
140
Journal of service research : JSR
139
Service business
132
International journal of quality and service sciences
125
International journal of quality & reliability management
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Health care management review : HCM review
111
International journal of services and operations management
111
European Journal of Marketing
108
Industrial marketing management : the international journal for industrial and high-tech firms
108
Total quality management & business excellence
108
International Journal of Bank Marketing
106
SpringerLink / Bücher
105
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
100
Psychology & marketing
98
Journal of the Academy of Marketing Science
97
The accounting review : a publication of the American Accounting Association
97
Quality management journal : QMJ
96
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ECONIS (ZBW)
123
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1
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
6
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
8
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
9
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
10
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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