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Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.; Gremler, Dwayne D.; Lemmink, Jos - In: Journal of service management 26 (2015) 5, pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
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Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob; Van Haren, Joep; Lemmink, Jos - In: Journal of service management 34 (2023) 2, pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
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Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van; Semeijn, Janjaap; Ribbink, Dina; … - In: Journal of service management 23 (2012) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
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Managing in-store logistics : a fresh perspective on retail service
Bouzaabia, Olfa; Riel, Allard C. R. van; Semeijn, Janjaap - In: Journal of service management 24 (2013) 2, pp. 112-129
Persistent link: https://www.econbiz.de/10009742806
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Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction
Riel, Allard C.R. van; Semeijn, Janjaap; Ribbink, Dina; … - In: Journal of service management 23 (2012) 2, pp. 144-170
Persistent link: https://www.econbiz.de/10009964071
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Managing in-store logistics: a fresh perspective on retail service
Bouzaabia, Olfa; Riel, Allard C.R. van; Semeijn, Janjaap - In: Journal of service management 24 (2013) 2, pp. 112-129
Persistent link: https://www.econbiz.de/10010122063
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A service science approach for improving healthy food experiences
Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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The Robotic-Human Service Trilemma : the challenges for well-being within the human service triad
Phillips, Chelsea; Russell-Bennett, Rebekah; … - In: Journal of service management 34 (2023) 4, pp. 770-805
Persistent link: https://www.econbiz.de/10014338204