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~isPartOf:"Journal of service management"
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Customer centric HRM
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Beziehungsmarketing
111
Relationship marketing
111
Consumer behaviour
59
Konsumentenverhalten
59
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
39
Service quality
39
Customer integration
28
Kundenintegration
28
Social Web
16
Social web
16
Customer experience
15
Dienstleistungssektor
15
Service industry
15
Services
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
9
Brand image
8
Dienstleistungsmarketing
8
Markenartikel
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Customer service
7
Dienstleistungsmanagement
7
Emotion
7
Internet marketing
7
Kundenservice
7
Online-Marketing
7
Service management
7
Social relations
7
Soziale Beziehungen
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114
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115
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Jaakkola, Elina
5
Aksoy, Lerzan
4
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Fisk, Raymond P.
3
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
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Bilstein, Nicola
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Buoye, Alexander
2
Burton, Jamie
2
Giertz, Johann N.
2
Groth, Markus
2
Grönroos, Christian
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
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Loureiro, Yuliya Komarova
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Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Tronvoll, Bård
2
Wirtz, Jochen
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
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Journal of service management
Journal of business research : JBR
768
SpringerLink / Bücher
600
The international journal of human resource management
599
Journal of retailing and consumer services
591
Industrial marketing management : the international journal for industrial and high-tech firms
431
International journal of hospitality management
370
International journal of human resource management
334
Human Resource Management International Digest
324
Personnel Review
286
Human resource management
252
Human resource management review
250
The journal of business & industrial marketing
227
The journal of services marketing
225
The service industries journal
208
Employee Relations
203
International Journal of Manpower
196
International journal of contemporary hospitality management
181
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
173
Employee relations
170
Springer eBook Collection
166
Cogent business & management
161
Management revue : socio-economic studies
161
Gabler Edition Wissenschaft
157
International journal of electronic customer relationship management : IJECRM
153
Human resource management journal
139
International journal of manpower
138
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
137
Tourism management : research, policies, practice
132
Journal of hospitality marketing & management
128
Journal of marketing
124
European Journal of Marketing
120
Journal of business ethics : JOBE
120
Journal of service research : JSR
120
Europäische Hochschulschriften / 5
119
Journal of travel and tourism marketing
118
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
Journal of Business & Industrial Marketing
111
The journal of brand management : an international journal
111
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ECONIS (ZBW)
115
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1
Understanding and managing engagement journeys
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service management
35
(
2024
)
3
,
pp. 357-380
Persistent link: https://www.econbiz.de/10015078006
Saved in:
2
Strategy and structure configurations for services within product-centric businesses
Raddats, Chris
;
Burton, Jamie
- In:
Journal of service management
22
(
2011
)
4
,
pp. 522-539
Persistent link: https://www.econbiz.de/10009304732
Saved in:
3
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
4
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
5
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
6
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
7
Triangle model of fairness : investigating spillovers and reciprocal transfers
Folger, Robert
;
Ford, Robert C.
;
Bardes, Mary
;
Dickson, …
- In:
Journal of service management
21
(
2010
)
4
,
pp. 515-530
Persistent link: https://www.econbiz.de/10008656285
Saved in:
8
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
9
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
10
Customer orientation and future market focus in NSD
Hillebrand, Bas
;
Kemp, Ron
;
Nijssen, E. J.
- In:
Journal of service management
22
(
2011
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10009010794
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