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~isPartOf:"Journal of service management"
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Social Web
16
Social web
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Betriebliche Wertschöpfung
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Dienstleistung
14
Dienstleistungssektor
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Value creation
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Brand management
13
Customer experience
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Markenführung
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Customer value
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Kundenwert
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Dienstleistungsmarketing
9
Services marketing
9
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Markenimage
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Co-creation
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Confidence
7
Dienstleistungsmanagement
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Internet marketing
7
Markenartikel
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Online-Marketing
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Service management
7
Social relations
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Soziale Beziehungen
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Edvardsson, Bo
5
Aksoy, Lerzan
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Grönroos, Christian
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Klaus, Philipp
2
Kunz, Werner
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Lariviere, Bart
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Leroi-Werelds, Sara
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Meyer, Anton
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Mickelsson, Karl-Jacob
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Patrício, Lia
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Strandvik, Tore
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Tronvoll, Bård
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Wirtz, Jochen
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1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
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1
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Journal of service management
SpringerLink / Bücher
1,670
Journal of business research : JBR
800
Journal of retailing and consumer services
597
Industrial marketing management : the international journal for industrial and high-tech firms
522
Springer eBook Collection
386
Gabler Edition Wissenschaft
368
Springer eBook Collection / Business and Economics
368
Europäische Hochschulschriften / 5
323
International journal of hospitality management
284
Research
256
The journal of services marketing
226
The journal of business & industrial marketing
223
Journal of the Academy of Marketing Science
212
Journal of Food Distribution Research
208
Journal of strategic marketing
205
Lehrbuch
192
The service industries journal
190
Journal of marketing
184
European journal of marketing : EJM
171
Journal of marketing management : MM
154
International journal of electronic customer relationship management : IJECRM
153
Marketing intelligence & planning
140
Management Science
135
Journal of travel and tourism marketing
134
International journal of contemporary hospitality management
130
Journal of Agricultural and Applied Economics
130
Asia Pacific journal of marketing and logistics
125
The journal of product & brand management
123
essentials
123
Journal of hospitality marketing & management
122
Psychology & marketing
119
Tourism management : research, policies, practice
119
Journal of service research : JSR
118
Management science : journal of the Institute for Operations Research and the Management Sciences
118
Hamburger Schriften zur Marketingforschung
117
Cogent business & management
116
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
116
Journal of retailing
111
The journal of brand management : an international journal
108
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ECONIS (ZBW)
112
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1
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
2
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
3
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
4
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
5
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
6
Exploring the impact of rewarded social media engagement in loyalty programs
Rehnen, Lena-Marie
;
Bartsch, Silke
;
Kull, Marina
; …
- In:
Journal of service management
28
(
2017
)
2
,
pp. 305-328
Persistent link: https://www.econbiz.de/10011704053
Saved in:
7
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
8
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
9
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
10
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
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