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~isPartOf:"Journal of service management"
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Dienstleistung
57
Services
57
Dienstleistungssektor
26
Service industry
26
Dienstleistungsqualität
24
Service quality
24
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
14
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Customer satisfaction
9
Kundenzufriedenheit
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
Research
6
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service co-creation
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Business network
4
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Undetermined
27
Free
4
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Article
58
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2
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Article in journal
60
Aufsatz in Zeitschrift
60
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
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English
60
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All
Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
Chandler, Jennifer D.
1
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Journal of service management
SpringerLink / Bücher
185
Industrial Management & Data Systems
146
International journal of business information systems : IJBIS
73
Journal of Enterprise Information Management
66
Journal of business research : JBR
66
The service industries journal
64
The journal of services marketing
61
Schriften zum Produktionsmanagement
57
International Journal of Operations & Production Management
53
Business Process Management Journal
47
Journal of service research : JSR
47
Management information systems : mis quarterly
47
Journal of Documentation
44
Information systems and e-business management : ISeB
42
Management science : journal of the Institute for Operations Research and the Management Sciences
42
Springer eBook Collection
42
Springer eBook Collection / Business and Economics
39
International journal of production research
38
International journal of production economics
36
Journal of Services Marketing
36
Management Science
36
Online Information Review
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
Journal of retailing and consumer services
33
Research
32
Gabler Edition Wissenschaft
30
The journal of strategic information systems : incorporating International Information Systems
30
International journal of hospitality management
29
Information systems management
28
The journal of business & industrial marketing
28
International journal of services technology and management
27
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
25
Journal of service research
25
European journal of operational research : EJOR
24
Industrial marketing management : the international journal for industrial and high-tech firms
24
Services marketing quarterly
24
Information systems research : ISR
23
International journal of enterprise information systems : an official publication of the Information Resources Management Association
23
Economics Papers from University Paris Dauphine
22
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ECONIS (ZBW)
60
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1
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10
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60
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1
Protection for profiting from collaborative
service
innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
2
Characterising the concept of
service
experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
3
Crowd-funding : transforming customers into investors through innovative
service
platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
4
Co-creating
service
experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
5
Service
experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
6
Co-creating
service
experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
7
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
8
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
9
Impact of country effects on the performance of
service
firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
Saved in:
10
Modes of customer co-production for international
service
offerings
Sampson, Scott
;
Money, R. Bruce
- In:
Journal of service management
26
(
2015
)
4
,
pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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