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Practices and experiences : challenges and opportunities for value research
Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-570
Persistent link: https://www.econbiz.de/10009619534
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Practices and experiences: challenges and opportunities for value research
Helkkula, Anu; Kelleher, Carol; Pihlström, Minna - In: Journal of service management 23 (2012) 4, pp. 554-571
Persistent link: https://www.econbiz.de/10009998596
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
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Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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Service experiences beyond the direct use : indirect customer use experiences of smartphone apps
Dube, Apramey; Helkkula, Anu - In: Journal of service management 26 (2015) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10011401337
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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Characterising the concept of service experience
Helkkula, Anu - In: Journal of service management 22 (2011) 3, pp. 367-390
Persistent link: https://www.econbiz.de/10009166378