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~isPartOf:"Journal of service management"
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Dienstleistungsqualität
109
Service quality
109
Customer satisfaction
53
Kundenzufriedenheit
53
Consumer behaviour
49
Konsumentenverhalten
49
Beziehungsmarketing
45
Relationship marketing
45
Dienstleistungssektor
31
Service industry
31
Customer service
27
Kundenservice
27
Customer integration
23
Kundenintegration
23
Services
20
Dienstleistung
19
Dienstleistungsmarketing
18
Services marketing
18
Dienstleistungsmanagement
16
Service management
16
Gesundheitsversorgung
15
Health care
15
Gesundheitswesen
14
Health care system
14
Beschwerdemanagement
11
Betriebliche Wertschöpfung
11
Complaint management
11
Value creation
11
Robot
10
Roboter
10
Arbeitsverhalten
8
Arbeitszufriedenheit
8
Hospital
8
Job satisfaction
8
Krankenhaus
8
Satisfaction
8
Work behaviour
8
Confidence
6
Einzelhandel
6
Emotion
6
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Online availability
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Undetermined
61
Free
5
Type of publication
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Article
106
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
110
Aufsatz in Zeitschrift
110
Collection of articles of several authors
4
Sammelwerk
4
Conference proceedings
3
Konferenzschrift
3
Nachruf
1
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Language
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English
110
Author
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Edvardsson, Bo
6
Witell, Lars
5
Fisk, Raymond P.
4
Bilgihan, Anil
3
Gustafsson, Anders
3
Mahr, Dominik
3
Odekerken-Schröder, Gaby
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Alkire, Linda
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
De Keyser, Arne
2
Elg, Mattias
2
Engström, Jon
2
Groth, Markus
2
Hammedi, Wafa
2
Helkkula, Anu
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Joosten, Herm
2
Kandampully, Jay
2
Kunz, Werner H.
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
McColl-Kennedy, Janet R.
2
Nguyen, Helena
2
Paluch, Stefanie
2
Patrício, Lia
2
Ponsignon, Frederic
2
Reynoso, Javier
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Solnet, David
2
Sparks, Beverley
2
Streukens, Sandra
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <12, 2011, Ithaca, NY>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
International journal of hospitality management
688
NBER working paper series
430
NBER Working Paper
381
Working paper / National Bureau of Economic Research, Inc.
352
The service industries journal
333
Journal of retailing and consumer services
327
Health care management review : HCM review
299
International journal of contemporary hospitality management
296
Journal of business research : JBR
289
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
241
The journal of services marketing
240
Health care management science
229
Journal of health economics
229
Journal of health organization and management
223
European journal of operational research : EJOR
203
Journal of hospitality marketing & management
198
IMF Working Papers
192
Tourism management : research, policies, practice
190
Auditing : a journal of practice & theory
188
SpringerLink / Bücher
177
Discussion paper series / IZA
166
Health economics
165
Management science : journal of the Institute for Operations Research and the Management Sciences
154
The TQM journal : the international review of organizational improvement
148
Journal of air transport management
142
International journal of quality and service sciences
138
Services marketing quarterly
137
International journal of productivity and quality management : IJPQM
135
International journal of quality & reliability management
132
Journal of travel and tourism marketing
131
Journal of Services Marketing
130
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
128
International journal of services and operations management
125
Cogent business & management
122
Service business
118
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
The European journal of health economics : HEPAC ; health economics in prevention and care
112
The accounting review : a publication of the American Accounting Association
105
Socio-economic planning sciences : the international journal of public sector decision-making
104
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ECONIS (ZBW)
110
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1
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
2
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
3
Improving service operations : linking safety culture to
hospital
performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
4
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
5
Linking task and goal interdependence to quality service : the role of the service climate
Drach-Zahavy, Anat
;
Somech, Anit
- In:
Journal of service management
24
(
2013
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009742801
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
8
Customer sociability and the total service experience : antecedents of positive word-of-mouth intentions
Ferguson, Ronald J.
;
Paulin, Michèle
;
Bergeron, Jasmin
- In:
Journal of service management
21
(
2010
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10003964295
Saved in:
9
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
10
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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