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Dienstleistungsmanagement
2
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Services management
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Theorie
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USA
2
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Verma, Rohit
8
Ding, Xin David
2
Huang, Yang
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1
Dixon, Michael
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Karniouchina, Ekaterina V.
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Kim, Shinyoung
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Shanghai>
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Journal of service management
Journal of Service Management
16
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
7
Production and operations management : an international journal of the Production and Operations Management Society
6
Decision line
4
Research handbook on services management
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International journal of production economics
3
Journal of service research : JSR
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Decision sciences : DS
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European journal of operational research : EJOR
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International Journal of Operations & Production Management
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International journal of service industry management : IJSIM
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Journal of operations management
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Journal of revenue and pricing management
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Operations research, Management science : OR MS ; the international literature digest
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The journal of product innovation management : an internat. publication of the Product Development & Management Association
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Agglomeration and firm performance
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Boston University School of Managment Working Paper
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Business Process Management Journal
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California management review : CMR
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Congressional Research Service, the Library of Congress, Report
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Corporate strategies & innovations in the emerging global economy
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Entrepreneurship and industrialization in Latin America : three essays
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European Journal of Operational Research
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European Planning Studies
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Handbook of logistics and supply-chain management
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Handbook of new product development management
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International Journal of Production Economics
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Journal of Hospitality and Tourism Technology
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Journal of business research : JBR
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Journal of internet commerce
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MIT sloan management review
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Managing service quality : MSQ ; an international journal
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Manufacturing & service operations management : M & SOM
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Omega
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Omega : the international journal of management science
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Production and Operations Management
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ECONIS (ZBW)
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2
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1
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
2
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
3
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
Saved in:
4
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
5
Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
(
ed.
);
Verma, Rohit
(
ed.
)
-
QUIS <14., 2015, Shanghai>
-
2017
Persistent link: https://www.econbiz.de/10011704045
Saved in:
6
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
7
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
Saved in:
8
Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-367
Persistent link: https://www.econbiz.de/10009166379
Saved in:
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