//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How finnair socialized custome...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
64
Konsumentenverhalten
64
Services
59
Dienstleistung
57
Dienstleistungsqualität
56
Service quality
56
Customer integration
46
Kundenintegration
46
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungssektor
33
Service industry
33
Betriebliche Wertschöpfung
29
Value creation
29
Social Web
24
Social web
24
Innovation
22
Dienstleistungsmanagement
16
Service management
16
Brand management
15
Customer value
15
Kundenwert
15
Markenführung
15
Service innovation
15
Customer experience
13
Customer service
13
Kundenservice
13
Service-Dominant Logic
12
Service-dominant logic
12
Value co-creation
12
Co-creation
11
Dienstleistungsmarketing
11
Services marketing
11
Gesundheitswesen
10
Health care system
10
Internet marketing
10
Online-Marketing
10
Brand
9
more ...
less ...
Online availability
All
Undetermined
82
Free
8
Type of publication
All
Article
173
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
176
Aufsatz in Zeitschrift
176
Collection of articles of several authors
4
Sammelwerk
4
Case study
2
Fallstudie
2
Language
All
English
176
Author
All
Edvardsson, Bo
9
Witell, Lars
8
Jaakkola, Elina
7
Aksoy, Lerzan
5
McColl-Kennedy, Janet R.
5
Birgelen, Marcel van
4
Bloemer, Johanna M.
4
Fisk, Raymond P.
4
Helkkula, Anu
4
Malthouse, Edward C.
4
Parasuraman, A.
4
Reynoso, Javier
4
Brown, Stephen Walter
3
Grönroos, Christian
3
Gustafsson, Anders
3
Hammedi, Wafa
3
Hammerschmidt, Maik
3
Hillebrand, Bas
3
Kandampully, Jay
3
Keiningham, Timothy
3
Kristensson, Per
3
Leroi-Werelds, Sara
3
Nijssen, E. J.
3
Patrício, Lia
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Streukens, Sandra
3
Tronvoll, Bård
3
Weiger, Welf Hermann
3
Wirtz, Jochen
3
Anderson, Laurel
2
Bilstein, Nicola
2
Bowen, David E.
2
Buoye, Alexander
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Elg, Mattias
2
Engström, Jon
2
Ferguson, Ronald J.
2
Giertz, Johann N.
2
more ...
less ...
Published in...
All
Journal of service management
Journal of business research : JBR
1,225
Journal of retailing and consumer services
834
SpringerLink / Bücher
631
Industrial marketing management : the international journal for industrial and high-tech firms
534
International journal of hospitality management
416
Technological forecasting & social change : an international journal
319
The journal of services marketing
294
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
289
The service industries journal
287
International journal of internet marketing and advertising : IJIMA
258
The journal of business & industrial marketing
253
Tourism management : research, policies, practice
248
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
221
Journal of strategic marketing
220
Psychology & marketing
219
Management science : journal of the Institute for Operations Research and the Management Sciences
217
Journal of marketing
211
Journal of travel and tourism marketing
211
Journal of the Academy of Marketing Science
209
Springer eBook Collection
208
Information systems research : ISR
200
International journal of contemporary hospitality management
196
Journal of marketing management : MM
180
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
180
Cogent business & management
178
Journal of hospitality marketing & management
171
Journal of marketing communications
164
International journal of electronic customer relationship management : IJECRM
163
Journal of service research : JSR
162
European journal of marketing : EJM
161
The journal of product & brand management
161
Business horizons
160
The journal of brand management : an international journal
160
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
159
Asia Pacific journal of marketing and logistics
156
International journal of business information systems : IJBIS
154
Journal of advertising research
152
Journal of management information systems : JMIS
147
International journal of advertising : the review of marketing communications
141
more ...
less ...
Source
All
ECONIS (ZBW)
176
Showing
1
-
10
of
176
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
2
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
3
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine
;
Bilstein, Nicola
;
Hogreve, Jens
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Saved in:
4
Patient value co-creation in online health communities : social identity effects on customer knowledge contributions and membership continuance intentions in online health communit...
Zhao, Jing
;
Wang, Tao
;
Fan, Xiucheng
- In:
Journal of service management
26
(
2015
)
1
,
pp. 72-96
Persistent link: https://www.econbiz.de/10010504628
Saved in:
5
The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa
;
Malthouse, Edward C.
;
Hollebeek, Linda D.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 721-732
Persistent link: https://www.econbiz.de/10013325753
Saved in:
6
Adoption of technology-based
services
: the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
7
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
8
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
9
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
10
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->