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~isPartOf:"Journal of service management"
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Customer's potential value: Th...
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Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
57
Konsumentenverhalten
57
Dienstleistungsqualität
41
Service quality
41
Customer satisfaction
40
Kundenzufriedenheit
40
Customer integration
31
Kundenintegration
31
Betriebliche Wertschöpfung
24
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Dienstleistungssektor
17
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Value co-creation
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Customer experience
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Services marketing
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8
Soziale Beziehungen
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7
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Edvardsson, Bo
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Jaakkola, Elina
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Aksoy, Lerzan
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McColl-Kennedy, Janet R.
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Hammerschmidt, Maik
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Keiningham, Timothy
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Leroi-Werelds, Sara
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Malthouse, Edward C.
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Nijssen, E. J.
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Patrício, Lia
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Weiger, Welf Hermann
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Bilstein, Nicola
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Bloemer, Johanna M.
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Buoye, Alexander
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Giertz, Johann N.
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Halinen, Aino
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Hammedi, Wafa
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Heinonen, Kristina
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Helkkula, Anu
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Hillebrand, Bas
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Kandampully, Jay
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Journal of service management
Journal of business research : JBR
762
Journal of retailing and consumer services
619
Industrial marketing management : the international journal for industrial and high-tech firms
462
International journal of hospitality management
308
SpringerLink / Bücher
293
The journal of services marketing
231
The journal of business & industrial marketing
221
Discussion paper series / IZA
209
The service industries journal
201
Journal of strategic marketing
178
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
141
Tourism management : research, policies, practice
136
International journal of contemporary hospitality management
134
Journal of marketing
132
Journal of travel and tourism marketing
129
NBER working paper series
128
Working paper / National Bureau of Economic Research, Inc.
128
Journal of Business & Industrial Marketing
123
Journal of service research : JSR
123
Journal of hospitality marketing & management
120
European Journal of Marketing
116
Psychology & marketing
113
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
112
Cogent business & management
111
NBER Working Paper
110
The journal of brand management : an international journal
110
Journal of retailing
106
Gabler Edition Wissenschaft
105
Journal of economic behavior & organization : JEBO
105
European journal of marketing : EJM
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
Marketing intelligence & planning
100
Journal of marketing management : MM
96
Services marketing quarterly
96
Journal of business ethics : JOBE
95
IZA Discussion Paper
94
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
94
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ECONIS (ZBW)
119
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1
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
Saved in:
2
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
3
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
6
Value co-creation through social media : a multistakeholder, communication perspective
Ravazzani, Silvia
;
Hazée, Simon
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 589-600
Persistent link: https://www.econbiz.de/10013325717
Saved in:
7
Understanding participation in company social netnorks
Martins, Carla Sofia
;
Patrício, Lia
- In:
Journal of service management
24
(
2013
)
5
,
pp. 567-587
Persistent link: https://www.econbiz.de/10010196050
Saved in:
8
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
9
The social aspects of consumption as predictors of consumer loyalty : online vs offline services
Tsiotsou, Rodoula H.
- In:
Journal of service management
27
(
2016
)
2
,
pp. 91-116
Persistent link: https://www.econbiz.de/10011564668
Saved in:
10
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris
;
Hsieh, Chia-chuan
- In:
Journal of service management
22
(
2011
)
5
,
pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
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