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A SZOLGÁLTATÁS DIFFERENCIÁLÁS...
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Dienstleistung
57
Services
57
Dienstleistungssektor
29
Service industry
29
Dienstleistungsqualität
26
Service quality
26
Innovation
20
Beziehungsmarketing
19
Relationship marketing
19
Customer integration
15
Kundenintegration
15
Service innovation
14
Betriebliche Wertschöpfung
13
Value creation
13
Communication
12
Dienstleistungsmanagement
11
Service management
11
Consumer behaviour
10
Customer satisfaction
10
Kommunikation
10
Konsumentenverhalten
10
Kundenzufriedenheit
10
Business services
7
Customer service
7
Innovation management
7
Innovationsmanagement
7
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Unternehmensdienstleistung
7
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Research
6
Robot
6
Roboter
6
Service-Dominant Logic
6
Service-dominant logic
6
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5
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5
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5
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5
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69
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71
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71
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3
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71
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Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Bowen, David E.
3
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Odekerken-Schröder, Gaby
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Streukens, Sandra
3
Witell, Lars
3
Birgelen, Marcel van
2
Blazevic, Vera
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Garnefeld, Ina
2
Gremler, Dwayne D.
2
Grönroos, Christian
2
Hammedi, Wafa
2
Helkkula, Anu
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Meiren, Thomas
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
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2
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2
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2
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2
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2
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1
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1
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1
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1
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1
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1
Barile, Sergio
1
Bateson, John E. G.
1
Becker, Marc
1
Beltagui, Ahmad
1
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Journal of service management
SpringerLink / Bücher
300
Journal of business research : JBR
132
Games and economic behavior
129
Choices
109
Agricultural Economics Research
108
Journal of economic behavior & organization : JEBO
92
Research
90
Journal of economic theory
89
Corporate communications : an international journal
88
Springer eBook Collection
77
The service industries journal
71
CWAE Newsletter
70
International journal of business communication : IJBC ; a publication of the Association of Business Communication
69
Journal of Communication Management
69
Journal of Agricultural and Applied Economics
67
International Food and Agribusiness Management Review
65
The journal of services marketing
65
MPRA Paper
63
Journal of communication management : an international journal
61
Northeastern Journal of Agricultural and Resource Economics
61
Corporate Communications: An International Journal
60
Post-Print / HAL
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Schriften zum Produktionsmanagement
57
Management science : journal of the Institute for Operations Research and the Management Sciences
55
APSTRACT: Applied Studies in Agribusiness and Commerce
53
CESifo working papers
53
NBER working paper series
52
Management communication quarterly : an international journal
51
EB Series
50
International journal of business communication : IJBC : a publication of the Association for Business Communication
48
Journal of service research : JSR
47
Discussion papers / CEPR
46
Journal of retailing and consumer services
46
Working paper / National Bureau of Economic Research, Inc.
46
International journal of production economics
44
Journal of Services Marketing
43
Technical Bulletins / Economic Research Service, Department of Agriculture
42
Discussion paper series / IZA
41
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ECONIS (ZBW)
71
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1
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10
of
71
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date (oldest first)
1
Rethinking nonprofit
service
disintermediation through
service
communication
interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
2
Protection for profiting from collaborative
service
innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
3
Characterising the concept of
service
experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
4
Crowd-funding : transforming customers into investors through innovative
service
platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
5
Co-creating
service
experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service
experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
Co-creating
service
experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
9
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
10
Impact of country effects on the performance of
service
firms
Elango, Balasubramanian
;
Wieland, Jamie R.
- In:
Journal of service management
26
(
2015
)
4
,
pp. 588-607
Persistent link: https://www.econbiz.de/10011416769
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