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~isPartOf:"Journal of service management"
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Dienstleistungsmanagement
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Verma, Rohit
8
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QUIS <12, 2011, Ithaca, NY>
1
QUIS <14., 2015, Shanghai>
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Journal of service management
Journal of Service Management
16
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
International business and economics research journal
7
Production and operations management : an international journal of the Production and Operations Management Society
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Decision line
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Corporate social responsibility and environmental management
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International journal of production economics
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Journal of operations management
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The Strategic Paradigm of CSR and Sustainability : A Public-Private Approach
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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ECONIS (ZBW)
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1
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
2
QUIS 12 : expanding the definition of service excellence and quality in service
Verma, Rohit
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009619183
Saved in:
3
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
4
The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael
;
Karniouchina, Ekaterina V.
;
Rhee, Bo van der
- In:
Journal of service management
25
(
2014
)
2
,
pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
Saved in:
5
Collaborative innovations in the network environment : QUIS 14
Zhao, Xiande
(
ed.
);
Verma, Rohit
(
ed.
)
-
QUIS <14., 2015, Shanghai>
-
2017
Persistent link: https://www.econbiz.de/10011704045
Saved in:
6
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
7
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-400
Persistent link: https://www.econbiz.de/10009991457
Saved in:
8
Customer experience in online financial services: A study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-367
Persistent link: https://www.econbiz.de/10009166379
Saved in:
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