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~isPartOf:"Journal of service management"
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Subject
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Dienstleistungsqualität
96
Service quality
96
Services
63
Dienstleistung
60
Dienstleistungssektor
59
Service industry
59
Customer satisfaction
49
Kundenzufriedenheit
49
Beziehungsmarketing
47
Relationship marketing
47
Consumer behaviour
42
Konsumentenverhalten
42
Innovation
27
Customer integration
25
Kundenintegration
25
Customer service
23
Kundenservice
23
Betriebliche Wertschöpfung
20
Value creation
20
Dienstleistungsmanagement
19
Service innovation
19
Service management
19
Gesundheitswesen
14
Health care system
14
Business services
12
Unternehmensdienstleistung
12
Business network
11
Customer experience
11
Health care
11
Unternehmensnetzwerk
11
Dienstleistungsinnovation
10
Dienstleistungsmarketing
10
Gesundheitsversorgung
10
Innovation management
10
Innovationsmanagement
10
Service-Dominant Logic
10
Service-dominant logic
10
Services marketing
10
Beschwerdemanagement
9
Complaint management
9
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Online availability
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Undetermined
81
Free
8
Type of publication
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Article
163
Book / Working Paper
7
Type of publication (narrower categories)
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Article in journal
170
Aufsatz in Zeitschrift
170
Collection of articles of several authors
8
Sammelwerk
8
Case study
3
Conference proceedings
3
Fallstudie
3
Konferenzschrift
3
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Language
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English
170
Author
All
Edvardsson, Bo
11
Witell, Lars
8
Jaakkola, Elina
6
Riel, Allard C. R. van
6
Fisk, Raymond P.
5
McColl-Kennedy, Janet R.
5
Gustafsson, Anders
4
Helkkula, Anu
4
Reynoso, Javier
4
Tronvoll, Bård
4
Verma, Rohit
4
Wirtz, Jochen
4
Bloemer, Johanna M.
3
Bowen, David E.
3
Brown, Stephen Walter
3
Gebauer, Heiko
3
Gremler, Dwayne D.
3
Hillebrand, Bas
3
Mahr, Dominik
3
Paluch, Stefanie
3
Parasuraman, A.
3
Alkire, Linda
2
Anderson, Laurel
2
Barile, Sergio
2
Beirão, Gabriela
2
Bilgihan, Anil
2
Birgelen, Marcel van
2
Burton, Jamie
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Delcourt, Cécile
2
Ehret, Michael
2
Elg, Mattias
2
Engström, Jon
2
Gruber, Thorsten
2
Hammedi, Wafa
2
Joosten, Herm
2
Kandampully, Jay
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
QUIS <14., 2015, Shanghai>
1
Published in...
All
Journal of service management
Journal of business research : JBR
590
The service industries journal
587
Industrial marketing management : the international journal for industrial and high-tech firms
527
SpringerLink / Bücher
475
International journal of hospitality management
467
Journal of retailing and consumer services
375
NBER working paper series
329
Working paper / National Bureau of Economic Research, Inc.
288
The journal of services marketing
284
Physica A: Statistical Mechanics and its Applications
278
International journal of production research
277
NBER Working Paper
270
International journal of production economics
258
European journal of operational research : EJOR
248
Technological forecasting & social change : an international journal
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
243
The journal of business & industrial marketing
191
Research policy : policy, management and economic studies of science, technology and innovation
190
Journal of air transport management
189
International journal of contemporary hospitality management
185
Journal of Services Marketing
181
Discussion paper series / IZA
176
Auditing : a journal of practice & theory
175
Working paper
171
Service business
167
Services marketing quarterly
161
Journal of service research : JSR
157
Tourism management : research, policies, practice
157
Management science : journal of the Institute for Operations Research and the Management Sciences
150
The TQM journal : the international review of organizational improvement
147
Journal of hospitality marketing & management
146
International journal of services and operations management
142
International journal of quality and service sciences
138
International journal of productivity and quality management : IJPQM
137
International journal of quality & reliability management
132
Journal of travel and tourism marketing
128
Regional studies
127
Cogent business & management
126
Public management review
125
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Source
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ECONIS (ZBW)
170
Showing
1
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10
of
170
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1
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
2
Systems, networks, and ecosystems in service research
Barile, Sergio
;
Lusch, Robert F.
;
Reynoso, Javier
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 652-674
Persistent link: https://www.econbiz.de/10011563728
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Setting the stage for service experience : design strategies for functional
services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
6
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
7
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
8
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
9
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
10
Adoption of technology-based
services
: the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
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