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~isPartOf:"Journal of service management"
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Assessing clients' satisfactio...
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
70
Kundenzufriedenheit
69
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
47
Konsumentenverhalten
47
Services
29
Dienstleistung
28
Dienstleistungssektor
24
Service industry
24
Customer service
21
Kundenservice
21
Customer integration
16
Kundenintegration
16
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Beschwerdemanagement
12
Complaint management
12
Customer experience
12
Satisfaction
11
Dienstleistungsmanagement
10
Health care
10
Service management
10
Arbeitszufriedenheit
9
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Job satisfaction
9
Services marketing
9
Einzelhandel
8
Emotion
8
Retail trade
8
Robot
8
Roboter
8
Service innovation
7
Viral marketing
7
Virales Marketing
7
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Online availability
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Undetermined
61
Free
5
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Article
117
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
120
Aufsatz in Zeitschrift
120
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
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English
120
Author
All
Edvardsson, Bo
8
Witell, Lars
6
Aksoy, Lerzan
5
McColl-Kennedy, Janet R.
5
Fisk, Raymond P.
4
Riel, Allard C. R. van
4
Buoye, Alexander
3
Gustafsson, Anders
3
Keiningham, Timothy
3
Ponsignon, Frederic
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Cooil, Bruce
2
Delcourt, Cécile
2
Elg, Mattias
2
Engström, Jon
2
Gremler, Dwayne D.
2
Hillebrand, Bas
2
Huang, Wen Hsien
2
Jaakkola, Elina
2
Joosten, Herm
2
Klaus, Philipp
2
Kristensson, Per
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Mahr, Dominik
2
Malthouse, Edward C.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Patrício, Lia
2
Patterson, Paul G.
2
Semeijn, Janjaap
2
Sharma, Piyush
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Journal of service management
The Nigerian journal of economic and social studies
615
International journal of hospitality management
549
Journal of retailing and consumer services
540
Journal of business research : JBR
421
The service industries journal
372
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
224
International journal of contemporary hospitality management
214
NBER working paper series
207
Journal of travel and tourism marketing
204
Working paper / National Bureau of Economic Research, Inc.
204
Journal of hospitality marketing & management
196
SpringerLink / Bücher
186
NBER Working Paper
182
Auditing : a journal of practice & theory
178
Cogent business & management
178
Services marketing quarterly
163
Journal of air transport management
162
The TQM journal : the international review of organizational improvement
157
CBN journal of applied statistics
153
International Journal of Bank Marketing
144
International journal of economics and financial issues : IJEFI
143
International Journal of Energy Economics and Policy : IJEEP
141
Journal of service research : JSR
140
Service business
139
The Indian journal of economics
138
International journal of productivity and quality management : IJPQM
136
European Journal of Marketing
134
International Journal of Contemporary Hospitality Management
126
World Bank E-Library Archive
125
International journal of quality & reliability management
122
International journal of economics and finance
121
International journal of quality and service sciences
121
Accounting and taxation review : A&TR
117
Discussion paper series / IZA
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
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ECONIS (ZBW)
120
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1
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
6
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
8
How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
Saved in:
9
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
10
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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