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Evaluating Customer Relationsh...
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Beziehungsmarketing
106
Relationship marketing
106
Customer satisfaction
70
Kundenzufriedenheit
69
Consumer behaviour
67
Konsumentenverhalten
67
Dienstleistungsqualität
55
Service quality
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Customer integration
27
Kundenintegration
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Dienstleistungssektor
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Service industry
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Betriebliche Wertschöpfung
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Social Web
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Social web
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Value creation
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Customer experience
13
Brand management
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Customer service
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Customer value
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Kundenservice
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Kundenwert
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Markenführung
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Beschwerdemanagement
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Complaint management
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Dienstleistungsmarketing
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Services marketing
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Arbeitszufriedenheit
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Job satisfaction
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Brand
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Brand image
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Einzelhandel
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Emotion
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8
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Aksoy, Lerzan
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Edvardsson, Bo
5
Jaakkola, Elina
4
Keiningham, Timothy
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Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Bloemer, Johanna M.
3
Buoye, Alexander
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Cooil, Bruce
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Hammerschmidt, Maik
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Hillebrand, Bas
3
Lariviere, Bart
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Nijssen, E. J.
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Weiger, Welf Hermann
3
Witell, Lars
3
Bilstein, Nicola
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
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Hogreve, Jens
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Hollebeek, Linda D.
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Huang, Wen Hsien
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Joosten, Herm
2
Kandampully, Jay
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Klaus, Philipp
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Kunz, Werner
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Leroi-Werelds, Sara
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Lipkin, Michaela
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Mattila, Anna S.
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Meyer, Anton
2
Mickelsson, Karl-Jacob
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Patrício, Lia
2
Semeijn, Janjaap
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Sharma, Piyush
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Sparks, Beverley
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Journal of service management
Journal of business research : JBR
807
Journal of retailing and consumer services
748
International journal of hospitality management
498
Industrial marketing management : the international journal for industrial and high-tech firms
441
The journal of services marketing
308
SpringerLink / Bücher
301
The service industries journal
295
Tourism management : research, policies, practice
225
Journal of travel and tourism marketing
223
International journal of contemporary hospitality management
207
The journal of business & industrial marketing
207
Journal of hospitality marketing & management
205
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of the Academy of Marketing Science
204
Journal of strategic marketing
199
International journal of electronic customer relationship management : IJECRM
168
Journal of service research : JSR
161
Cogent business & management
158
Asia Pacific journal of marketing and logistics
153
Journal of marketing
153
Psychology & marketing
149
Services marketing quarterly
149
Journal of retailing
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
European journal of marketing : EJM
131
Service business
129
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
The journal of brand management : an international journal
115
The journal of product & brand management
114
Gabler Edition Wissenschaft
110
Journal of marketing management : MM
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
Journal of air transport management
103
Tourism management perspectives : TMP
103
The TQM journal : the international review of organizational improvement
99
International journal of business information systems : IJBIS
93
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
92
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ECONIS (ZBW)
136
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1
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
Saved in:
2
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
3
Healthcare experience quality : an empirical exploration using content analysis techniques
Ponsignon, Frederic
;
Smart, Andi
;
Williams, Mike
;
Hall, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 460-485
Persistent link: https://www.econbiz.de/10011389090
Saved in:
4
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
5
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
6
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
7
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
8
Is more customer control of services always better?
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
27
(
2016
)
2
,
pp. 218-246
Persistent link: https://www.econbiz.de/10011565155
Saved in:
9
Customer experience formation in today's service landscape
Lipkin, Michaela
- In:
Journal of service management
27
(
2016
)
5
,
pp. 678-703
Persistent link: https://www.econbiz.de/10011553104
Saved in:
10
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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