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A service science approach for improving healthy food experiences
Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
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The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
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Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine - In: Journal of service management 34 (2023) 3, pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
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What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
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Emotional communication by service robots : a research agenda
Becker, Marc; Efendić, Emir; Odekerken-Schröder, Gaby - In: Journal of service management 33 (2022) 4/5, pp. 675-687
Persistent link: https://www.econbiz.de/10013325742
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A service science approach for improving healthy food experiences
Mahr, Dominik; Kalogeras, Nikos; Odekerken-Schröder, Gaby - In: Journal of service management 24 (2013) 4, pp. 435-471
Persistent link: https://www.econbiz.de/10010156845
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Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah; Mahr, Dominik; Lievens, Annouk - In: Journal of service management 27 (2016) 4, pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
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Technologies in service communication : looking forward
Mahr, Dominik; Huh, Jisu - In: Journal of service management 33 (2022) 4/5, pp. 648-656
Persistent link: https://www.econbiz.de/10013325734