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Engaged to a robot? : the role of AI in service
Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research 24 (2021) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
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How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
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Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo; Jiang, Li; Duhachek, Adam; Lee, Hyejin; … - In: Journal of service research 25 (2022) 4, pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
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Service robots in long-term care : a consumer-centric view
Kipnis, Eva; McLeay, Fraser; Grimes, Anthony; De … - In: Journal of service research 25 (2022) 4, pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
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I, robot, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora; Scarpi, Daniele - In: Journal of service research 25 (2022) 4, pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing; Deng, Xun; Fan, Hua - In: Journal of service research 26 (2023) 3, pp. 441-458
Persistent link: https://www.econbiz.de/10014325998