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Dienstleistungssektor
27
Service industry
27
Dienstleistungsqualität
18
Service quality
18
Dienstleistung
13
Services
13
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
9
Customer service
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Consumer behaviour
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artificial intelligence
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service design
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service innovation
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transformative service research
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Huang, Ming-Hui
4
Subramony, Mahesh
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Journal of service research
The service industries journal
270
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
116
Journal of business research : JBR
96
The journal of services marketing
85
SpringerLink / Bücher
84
Service business
61
International journal of production economics
59
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
DIW Wochenbericht
45
Journal of retailing and consumer services
45
International journal of services technology and management
42
Discussion paper
39
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
International journal of services and operations management
33
Regional studies
33
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
31
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Betriebs-Berater : BB
29
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Vierteljahrshefte zur Wirtschaftsforschung
29
ifo Schnelldienst
29
Discussion paper series / IZA
28
Springer eBook Collection
28
ZEW discussion papers
28
Discussion paper / Centre for Economic Policy Research
27
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
NBER Working Paper
26
Europäische Hochschulschriften / 5
25
International journal of innovation management
25
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ECONIS (ZBW)
27
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1
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
2
The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
3
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
4
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
5
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
6
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
7
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
8
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
Saved in:
9
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
10
A strategic framework for task automation in professional services
Sampson, Scott
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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