Narrow search
Showing 1 - 10 of 11
Cover Image
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Cover Image
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li; Kumar, V. - In: Journal of service research 24 (2021) 1, pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Cover Image
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research 24 (2021) 1, pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Cover Image
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser; Osburg, Victoria Sophie; Yoganathan, Vignesh - In: Journal of service research 24 (2021) 1, pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Cover Image
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo; Mattila, Anna S.; Bolton, Lisa E. - In: Journal of service research 24 (2021) 3, pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Cover Image
How smart should a service robot be?
Schepers, Jeroen; Belanche, Daniel; Casaló, Luis V.; … - In: Journal of service research 25 (2022) 4, pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Cover Image
I, robot, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora; Scarpi, Daniele - In: Journal of service research 25 (2022) 4, pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Cover Image
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Cover Image
Do you mind if I ask you a personal question? : how AI service agents alter consumer self-disclosure
Kim, Tae Woo; Jiang, Li; Duhachek, Adam; Lee, Hyejin; … - In: Journal of service research 25 (2022) 4, pp. 649-666
Persistent link: https://www.econbiz.de/10013396030
Cover Image
Service robots in long-term care : a consumer-centric view
Kipnis, Eva; McLeay, Fraser; Grimes, Anthony; De … - In: Journal of service research 25 (2022) 4, pp. 667-685
Persistent link: https://www.econbiz.de/10013396032