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The conflicting conventions of care : transformative service as justice and agape
Varman, Rohit; Vijay, Devi; Skålén, Per - In: Journal of service research 25 (2022) 1, pp. 86-107
Persistent link: https://www.econbiz.de/10012887036
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Managing customer uncertainty in making service offshoring decisions
Lu, Lu; Gregory, Gary D.; Ngo, Liem Viet; Bagozzi, … - In: Journal of service research 24 (2021) 4, pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
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Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per; Gummerus, Johanna - In: Journal of service research 26 (2023) 1, pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
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Paying before or paying after? : timing and uncertainty in pay-what-you-want pricing
Viglia, Giampaolo; Maras, Marta; Schumann, Jan Hendrik; … - In: Journal of service research 22 (2019) 3, pp. 272-284
Persistent link: https://www.econbiz.de/10012126400
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Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
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Service innovation : a new conceptualization and path forward
Gustafsson, Anders; Snyder, Hannah; Witell, Lars - In: Journal of service research 23 (2020) 2, pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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The trajectory touchpoint technique : a deep dive methodology for service innovation
Sudbury-Riley, Lynn; Hunter-Jones, Philippa; Al-Abdin, Ahmed - In: Journal of service research 23 (2020) 2, pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
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Moving service research forward
Huang, Ming-Hui; Malthouse, Edward; Noble, Stephanie; … - In: Journal of service research 24 (2021) 4, pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
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Service research priorities : designing sustainable service ecosystems
Field, Joy M.; Fotheringham, Darima; Subramony, Mahesh; … - In: Journal of service research 24 (2021) 4, pp. 462-479
Persistent link: https://www.econbiz.de/10012662579