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Dienstleistung
21
Services
21
Dienstleistungssektor
16
Service industry
16
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
8
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artificial intelligence
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service
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service design
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Service-Dominant Logic
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3
Verkauf
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ambidexterity
3
transformative service research
3
Automation
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25
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Huang, Ming-Hui
4
Gustafsson, Anders
3
Ostrom, Amy L.
3
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2
Fotheringham, Darima
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Mende, Martin
2
Rapp, Adam
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1
Al-Abdin, Ahmed
1
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1
Arnold, Todd J.
1
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1
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1
Barrot, Christian
1
Becker, Jan U.
1
Brach, Simon
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Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Donthu, Naveen
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1
Henkens, Bieke
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Journal of service research
SpringerLink / Bücher
130
Journal of service management
64
The service industries journal
64
Journal of business research : JBR
62
The journal of services marketing
62
Schriften zum Produktionsmanagement
57
Journal of service research : JSR
47
Journal of Services Marketing
35
International journal of hospitality management
30
Springer eBook Collection
30
International journal of production economics
29
International Journal of Operations & Production Management
28
Journal of retailing and consumer services
28
Research
28
Springer eBook Collection / Business and Economics
28
The journal of business & industrial marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
Services marketing quarterly
24
Gabler Edition Wissenschaft
23
International journal of services technology and management
21
European journal of operational research : EJOR
20
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Working paper / National Bureau of Economic Research, Inc.
19
European journal of marketing : EJM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Service business
18
Forum Dienstleistungsmanagement
17
International journal of quality and service sciences
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
International journal of services and operations management
16
Handbook of service science ; [Vol. 1]
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Industrial Robot: An International Journal
14
Lehrbuch
14
NBER working paper series
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ECONIS (ZBW)
25
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1
Mapping of Journal of
Service
Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
2
Service
robots : drivers of perceived responsibility for
service
outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
3
The intersection of
service
and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
4
Service
-sales ambidexterity : evidence, practice, and opportunities for future research
Ruyter, Ko de
;
Keeling, Debbie Isobel
;
Yu, Ting
- In:
Journal of service research
23
(
2020
)
1
,
pp. 13-21
Persistent link: https://www.econbiz.de/10012183571
Saved in:
5
Impact of proactive postsales
service
and cross-selling activities on customer churn and
service
calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
6
Firm actions to develop an ambidextrous sales force
Panagopoulos, Nikolaos G.
;
Rapp, Adam
;
Pimentel, Michael A.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 87-104
Persistent link: https://www.econbiz.de/10012183607
Saved in:
7
Service
innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
8
Customer ethnic bias in
service
encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
9
The trajectory touchpoint technique : a deep dive methodology for
service
innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
10
Engaged to a robot? : the role of AI in
service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
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