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Transformative service initiatives : enabling access and overcoming barriers for people experiencing vulnerability
Boenigk, Silke; Kreimer, Aaron A.; Becker, Annika; … - In: Journal of service research 24 (2021) 4, pp. 542-562
Persistent link: https://www.econbiz.de/10012662585
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Service safety in the pandemic age : editorial
Berry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; … - In: Journal of service research 23 (2020) 4, pp. 391-395
Persistent link: https://www.econbiz.de/10012391588
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Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; … - In: Journal of service research 23 (2020) 4, pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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Sustainable service
Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward - In: Journal of service research 27 (2024) 1, pp. 3-5
Persistent link: https://www.econbiz.de/10014580371
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Special issue: sustainable service
Aksoy, Lerzan (ed.); Keiningham, Timothy (ed.);  … - 2024
Persistent link: https://www.econbiz.de/10014580401
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Gaining customer experience insights that matter
McColl-Kennedy, Janet R.; Zaki, Mohamed; Lemon, Katherine N. - In: Journal of service research 22 (2019) 1, pp. 8-26
Persistent link: https://www.econbiz.de/10012005747