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frontline employees
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Journal of service research
MPRA Paper
128
Ovidius University Annals, Economic Sciences Series
98
IZA Discussion Papers
30
Theoretical and Applied Economics
28
Journal of business research : JBR
22
Annals of Faculty of Economics
21
CEPR Discussion Papers
21
20 Propuestas para reformar el capitalismo
20
CES Working Papers
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ВІСНИК ЕКОНОМІКИ ТРАНСПОРТУ І ПРОМИСЛОВОСТІ
19
Contribuciones a la Economía
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CESifo Working Paper
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European research studies
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IEHAS Discussion Papers
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Journal "Region: Economics and Sociology"
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Rivista Internazionale di Scienze Sociali
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Información comercial española : ICE : revista de economía
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La Lettre du CEPII
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Working Paper
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Tourism management : research, policies, practice
15
Annals of University of Craiova - Economic Sciences Series
14
Discussion paper series / IZA
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Equilibrium
14
International journal of hospitality management
14
Revista OEconomica
14
Working Papers / eSocialSciences
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Applied economics letters
13
CESifo working papers
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Economic modelling
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Introductory Chapters
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Journal of Central Banking Theory and Practice
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Journal of international financial markets, institutions & money
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Moneta e Credito
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Panoeconomicus
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Research in international business and finance
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Проблемы современной экономики
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Annals - Economy Series
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of common market studies : JCMS
12
Journal of financial stability
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ECONIS (ZBW)
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1
The staging of contested
servicescapes
Chronis, Athinodoros
- In:
Journal of service research
22
(
2019
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10012128075
Saved in:
2
Visual aesthetic quotient : establishing the effects of computational aesthetic measures for servicescape design
Kumar, Deepak S.
;
Sahadev, Sunil
;
Purani, Keyoor
- In:
Journal of service research
27
(
2024
)
2
,
pp. 250-267
Persistent link: https://www.econbiz.de/10014580431
Saved in:
3
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
4
Balancing frontliners' customer- and coworker-directed behaviors when serving business customers
Borgh, Michel van der
;
Jong, Ad de
;
Nijssen, E. J.
- In:
Journal of service research
22
(
2019
)
3
,
pp. 323-344
Persistent link: https://www.econbiz.de/10012126428
Saved in:
5
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
6
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
7
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
8
How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of service research
27
(
2024
)
3
,
pp. 397-413
Persistent link: https://www.econbiz.de/10014580517
Saved in:
9
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
10
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
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