//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service desk shuffle
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistung
21
Services
21
Dienstleistungssektor
16
Service industry
16
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Artificial intelligence
5
Dienstleistungsinnovation
5
Künstliche Intelligenz
5
Service innovation
5
artificial intelligence
5
Customer service
4
Dienstleistungsmarketing
4
Innovation
4
Kundenservice
4
Services marketing
4
service
4
service design
4
service innovation
4
Ambidextrous organization
3
Business services
3
Organisationale Ambidextrie
3
Robot
3
Roboter
3
Selling
3
Service-Dominant Logic
3
Service-dominant logic
3
Unternehmensdienstleistung
3
Verkauf
3
ambidexterity
3
transformative service research
3
Automation
2
Automatisierung
2
Betriebliche Wertschöpfung
2
more ...
less ...
Online availability
All
Undetermined
19
Free
6
Type of publication
All
Article
25
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Language
All
English
25
Author
All
Huang, Ming-Hui
4
Gustafsson, Anders
3
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Mende, Martin
2
Rapp, Adam
2
Subramony, Mahesh
2
Ahearne, Michael
1
Al-Abdin, Ahmed
1
Anderson, Laurel
1
Arnold, Todd J.
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Baker, Jonathan J.
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Brach, Simon
1
Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Donthu, Naveen
1
Downey, Hilary
1
Edvardsson, Bo
1
Fehrer, Julia
1
Go Jefferies, Josephine
1
Gregory, Gary D.
1
Gremler, Dwayne D.
1
Grohmann, Marcella Maria
1
Gummerus, Johanna
1
Gurevych, Iryna
1
Harmeling, Colleen M.
1
Hartmann, Nathaniel N.
1
Hassler, Corinne M. K.
1
Henkens, Bieke
1
Hunter-Jones, Philippa
1
Jackson, Yamile C.
1
more ...
less ...
Published in...
All
Journal of service research
ILO Working Papers
570
SpringerLink / Bücher
140
The service industries journal
67
Journal of service management
64
The journal of services marketing
61
Journal of Documentation
60
Journal of business research : JBR
59
Online Information Review
57
Schriften zum Produktionsmanagement
57
Journal of service research : JSR
47
The Bottom Line
39
Journal of Services Marketing
35
Springer eBook Collection
30
Springer eBook Collection / Business and Economics
30
International journal of hospitality management
29
International Journal of Operations & Production Management
28
International journal of production economics
28
Journal of retailing and consumer services
28
Research
28
The journal of business & industrial marketing
28
Aslib Proceedings
27
Gabler Edition Wissenschaft
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
Services marketing quarterly
24
Working paper / National Bureau of Economic Research, Inc.
24
Industrial marketing management : the international journal for industrial and high-tech firms
23
International journal of services technology and management
21
European journal of operational research : EJOR
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Revue d'économie industrielle
19
European Journal of Marketing
18
European journal of marketing : EJM
18
Service business
18
Forum Dienstleistungsmanagement
17
International journal of quality and service sciences
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
NBER working paper series
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mapping of Journal of
Service
Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
2
Service
robots : drivers of perceived responsibility for
service
outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
3
The intersection of
service
and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
4
Service
-sales ambidexterity : evidence, practice, and opportunities for future research
Ruyter, Ko de
;
Keeling, Debbie Isobel
;
Yu, Ting
- In:
Journal of service research
23
(
2020
)
1
,
pp. 13-21
Persistent link: https://www.econbiz.de/10012183571
Saved in:
5
Impact of proactive postsales
service
and cross-selling activities on customer churn and
service
calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
6
Firm actions to develop an ambidextrous sales force
Panagopoulos, Nikolaos G.
;
Rapp, Adam
;
Pimentel, Michael A.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 87-104
Persistent link: https://www.econbiz.de/10012183607
Saved in:
7
Service
innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
8
Customer ethnic bias in
service
encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
9
The trajectory touchpoint technique : a deep dive methodology for
service
innovation
Sudbury-Riley, Lynn
;
Hunter-Jones, Philippa
;
Al-Abdin, Ahmed
- In:
Journal of service research
23
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012216648
Saved in:
10
Engaged to a robot? : the role of AI in
service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->