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Getting a discount or sharing the cost : the influence of regulatory fit on consumer response to service pricing schemes
Daryanto, Ahmad; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 13 (2010) 2, pp. 153-167
Persistent link: https://www.econbiz.de/10003982818
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Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin; … - In: Journal of service research : JSR 11 (2008/09) 4, pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
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The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van; Ruyter, Ko de; Wetzels, Martin - In: Journal of service research : JSR 14 (2011) 1, pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
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Knowledge creation through mobile social networks and its impact on intentions to use innovative mobile services
Kleijnen, Mirella; Lievens, Annouk; Ruyter, Ko de; … - In: Journal of service research : JSR 12 (2009/10) 1, pp. 15-35
Persistent link: https://www.econbiz.de/10003877619
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Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen; Jong, Ad de; Ruyter, Ko de; Wetzels, … - In: Journal of service research : JSR 14 (2011) 3, pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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The future of frontline research : invited commentaries
Rafaeli, Anat; Altman, Daniel; Gremler, Dwayne D.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
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Fields of Gold: Perceived Efficacy in Virtual Teams of Field Service Employees
Schepers, Jeroen; Jong, Ad de; Ruyter, Ko de; Wetzels, … - In: Journal of service research : JSR 14 (2011) 3, pp. 372-390
Persistent link: https://www.econbiz.de/10009328890
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Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van; Mende, Martin; Noble, Stephanie M.; … - In: Journal of service research : JSR 20 (2017) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10011647482