//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Factors affecting the effectiv...
Similar by subject
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
50
Relationship marketing
50
Dienstleistungsqualität
48
Service quality
48
Kundenzufriedenheit
40
Beschwerdemanagement
16
Complaint management
16
Emotion
14
Dienstleistungssektor
11
Service industry
11
Viral marketing
11
Virales Marketing
11
Dienstleistung
10
Services
10
USA
9
United States
9
Customer service
8
Kundenservice
8
Dienstleistungsmarketing
7
Services marketing
7
Customer integration
6
Experiment
6
Kundenintegration
6
Preismanagement
6
Pricing strategy
6
Selbstbedienung
6
Self-service
6
Customer value
5
Kundenwert
5
Meta-Analyse
5
Meta-analysis
5
Social network
5
Soziales Netzwerk
5
customer satisfaction
5
Arbeitsverhalten
4
Dienstleistungsmanagement
4
E-commerce
4
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
40
Type of publication (narrower categories)
All
Article in journal
40
Aufsatz in Zeitschrift
40
Language
All
English
40
Author
All
Auh, Seigyoung
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Orsingher, Chiara
2
Patterson, Paul G.
2
Seiders, Kathleen
2
Sivakumar, K.
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Babakus, Emin
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bloemer, Josée M. M.
1
Bolton, Ruth N.
1
Buoye, Alexander
1
Chan, Kimmy Wa
1
Cho, Yun Kyung
1
Choi, Jin Nam
1
Collier, Joel E.
1
Colm, Laura
1
Danaher, Tracey S.
1
Deitz, George D.
1
Dholakia, Utpal M.
1
Ferraro, Rosellina
1
more ...
less ...
Published in...
All
Journal of service research : JSR
Journal of retailing and consumer services
319
International journal of hospitality management
188
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
57
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of service management
40
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
Journal of the Academy of Marketing Science
29
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services and operations management
23
more ...
less ...
Source
All
ECONIS (ZBW)
40
Showing
1
-
10
of
40
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
2
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
3
A meta-analysis of organizational complaint handling and customer responses
Gelbrich, Katja
;
Roschk, Holger
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 24-43
Persistent link: https://www.econbiz.de/10008826888
Saved in:
4
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
5
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
6
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 262-279
Persistent link: https://www.econbiz.de/10009578293
Saved in:
7
Customer delight : distinct construct or zone of nonlinear response to customer satisfaction?
Finn, Adam
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 99-110
Persistent link: https://www.econbiz.de/10009521619
Saved in:
8
The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions
Wang, Xuehua
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 149-163
Persistent link: https://www.econbiz.de/10009266747
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->