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Dienstleistung
43
Services
43
Dienstleistungsqualität
20
Service quality
20
Dienstleistungssektor
19
Service industry
19
Innovation
15
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
10
Kundenzufriedenheit
10
Betriebliche Wertschöpfung
6
Customer integration
6
Dienstleistungsinnovation
6
Kundenintegration
6
Service innovation
6
Value creation
6
service design
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Business services
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Unternehmensdienstleistung
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service innovation
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Gesundheitsversorgung
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Health care
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New product development
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Produktentwicklung
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Service management
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Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
cocreation
4
Big Data
3
Big data
3
Customer value
3
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3
Forschung
3
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46
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
2
Totzek, Dirk
2
Alexander, Matthew
1
Andrade, Carolina S.
1
Aspara, Jaakko
1
Baltas, George
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Barney, Steven M.
1
Barrios, Andrés
1
Bayón, Tomás
1
Beloglazov, Anton
1
Benoit, Sabine
1
Blocker, Christopher P.
1
Blut, Markus
1
Bolton, Lisa E.
1
Breidbach, Christopher F.
1
Brown, Stephen Walter
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Burkhard, Kevin A.
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Buyya, Rajkumar
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Cassab, Harold
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Castaldi, Carolina
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Cavalcante, Victor F.
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1
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Eisingerich, Andreas B
1
Evanschitzky, Heiner
1
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1
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Journal of service research : JSR
SpringerLink / Bücher
138
The service industries journal
76
Journal of service management
63
The journal of services marketing
63
Journal of business research : JBR
62
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Journal of Services Marketing
50
Ifo Schnelldienst
47
IMF working papers
45
Working Papers / eSocialSciences
41
MPRA Paper
39
Springer eBook Collection
35
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
International Journal of Energy Economics and Policy : IJEEP
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
Post-Print / HAL
30
Springer eBook Collection / Business and Economics
29
Working Paper
29
International journal of services technology and management
28
Research
28
Services marketing quarterly
27
The journal of business & industrial marketing
27
International journal of economics and financial issues : IJEFI
26
Journal of retailing and consumer services
26
Gabler Edition Wissenschaft
24
International journal of production economics
24
Journal of service research
24
Research in international business and finance
24
IMF working paper
23
Journal of Service Management
23
International journal of hospitality management
22
Economic modelling
21
Schriften des Forschungsinstituts Freie Berufe
21
Europäische Hochschulschriften / 5
20
Izvestija Akademii Nauk SSSR
20
Working paper / National Bureau of Economic Research, Inc.
20
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ECONIS (ZBW)
46
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1
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
2
Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
Saved in:
3
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
4
The impact of mission fulfillment on the internal audience : psychological job outcomes in a
services
setting
Suh, Taewon
;
Houston, Mark B.
;
Barney, Steven M.
;
Kwon, …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Saved in:
5
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
6
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
7
The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush
;
Krishnamurthy, Parthasarathy
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
Saved in:
8
Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional
services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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