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Dienstleistung
43
Services
43
Dienstleistungsqualität
19
Dienstleistungssektor
19
Service industry
19
Service quality
19
Innovation
15
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
9
Kundenzufriedenheit
9
Betriebliche Wertschöpfung
6
Customer integration
6
Dienstleistungsinnovation
6
Kundenintegration
6
Service innovation
6
Value creation
6
service design
6
Business services
5
Unternehmensdienstleistung
5
service innovation
5
Dienstleistungsmanagement
4
Dienstleistungsmarketing
4
Gesundheitsversorgung
4
Health care
4
New product development
4
Produktentwicklung
4
Service management
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
cocreation
4
Big Data
3
Big data
3
Customer value
3
Firm performance
3
Forschung
3
Freie Berufe
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45
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45
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English
45
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Patrício, Lia
2
Totzek, Dirk
2
Alexander, Matthew
1
Andrade, Carolina S.
1
Aspara, Jaakko
1
Baltas, George
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Barney, Steven M.
1
Barrios, Andrés
1
Bayón, Tomás
1
Beloglazov, Anton
1
Benoit, Sabine
1
Blocker, Christopher P.
1
Blut, Markus
1
Bolton, Lisa E.
1
Breidbach, Christopher F.
1
Brown, Stephen Walter
1
Burkhard, Kevin A.
1
Buyya, Rajkumar
1
Cassab, Harold
1
Castaldi, Carolina
1
Cavalcante, Victor F.
1
Chandler, Jennifer D.
1
Chen, Ja-shen
1
Clatworthy, Simon
1
Collier, Joel E.
1
Danaher, Tracey S.
1
Eisingerich, Andreas B
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Fisk, Raymond P.
1
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Journal of service research : JSR
SpringerLink / Bücher
130
The service industries journal
70
Journal of service management
60
The journal of services marketing
58
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Journal of business research : JBR
50
Ifo Schnelldienst
47
Allgemeines statistisches Archiv : AStA ; journal of the German Statistical Society
41
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
35
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Wirtschaft und Statistik : WISTA
32
FFB-Diskussionspapier
31
Springer eBook Collection / Business and Economics
29
Research
28
Springer eBook Collection
28
International journal of services technology and management
27
Norges offisielle statistikk : NOS
27
Statistički Bilten, Savezni Zavod za Statistiku, SFRJ
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Gabler Edition Wissenschaft
24
Jahrbücher für Nationalökonomie und Statistik
23
Journal of marketing
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Norges offisielle statistikk / Bedriftstelling : NOS
23
International journal of production economics
21
Journal of retailing
21
Journal of service research
21
Schriften des Forschungsinstituts Freie Berufe
21
The journal of business & industrial marketing
21
Izvestija Akademii Nauk SSSR
20
Jahrbuch für Gesetzgebung, Verwaltung und Volkswirtschaft im Deutschen Reich
20
Monthly labor review : MLR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
NBER working paper series
19
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ECONIS (ZBW)
45
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1
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
2
Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
Saved in:
3
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
4
The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon
;
Houston, Mark B.
;
Barney, Steven M.
;
Kwon, …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Saved in:
5
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
6
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
7
The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush
;
Krishnamurthy, Parthasarathy
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
Saved in:
8
Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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