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Dienstleistung
43
Services
43
Dienstleistungsqualität
19
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19
Service industry
19
Service quality
19
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Customer satisfaction
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service design
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service innovation
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Service-dominant logic
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Services marketing
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cocreation
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Antons, David
2
Berry, Leonard L.
2
Bitner, Mary Jo
2
Bowen, David E.
2
Breidbach, Christoph F.
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Helkkula, Anu
2
Ostrom, Amy L.
2
Parasuraman, A.
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Patrício, Lia
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Totzek, Dirk
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Bayón, Tomás
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Beloglazov, Anton
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Benoit, Sabine
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Blut, Markus
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Bolton, Lisa E.
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Buyya, Rajkumar
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Journal of service research : JSR
SpringerLink / Bücher
153
International economic review
78
The service industries journal
71
Schriften zum Produktionsmanagement
64
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
61
Journal of service management
60
The journal of services marketing
58
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Metroeconomica : international review of economics
56
The review of economic studies
54
The American economic review
51
Ifo Schnelldienst
47
Journal of business research : JBR
47
Management science : journal of the Institute for Operations Research and the Management Sciences
42
Working paper / National Bureau of Economic Research, Inc.
42
Springer-Lehrbuch
41
Southern economic journal
40
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
39
European journal of operational research : EJOR
38
The review of economics and statistics
37
Journal of political economy
36
Journal of business economics : JBE
35
American journal of agricultural economics
34
Springer eBook Collection / Business and Economics
34
The economic record : er
34
Europäische Hochschulschriften / 5
33
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Journal of economic theory
33
NBER working paper series
33
The quarterly journal of economics
33
Cambridge journal of economics
32
Oxford economic papers
32
Springer eBook Collection
32
Economica
31
FFB-Diskussionspapier
31
International journal of production economics
31
Gabler Edition Wissenschaft
30
NBER Working Paper
30
Research
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ECONIS (ZBW)
45
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1
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
2
Managing service innovation and interorganizational relationships for firm performance : to commit or diversify?
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 344-356
Persistent link: https://www.econbiz.de/10003853557
Saved in:
3
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
4
The impact of mission fulfillment on the internal audience : psychological job outcomes in a services setting
Suh, Taewon
;
Houston, Mark B.
;
Barney, Steven M.
;
Kwon, …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10008826885
Saved in:
5
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
6
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
7
The impact of service-time uncertainty and anticipated congestion on customers' waiting-time decisions
Kumar, Piyush
;
Krishnamurthy, Parthasarathy
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 282-292
Persistent link: https://www.econbiz.de/10003705610
Saved in:
8
Characterizing value as an experience : implications for service researchers and managers
Helkkula, Anu
;
Kelleher, Carol
;
Pihlström, Minna
- In:
Journal of service research : JSR
15
(
2012
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10009521626
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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