Narrow search
Showing 1 - 10 of 13
Cover Image
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik; Wangenheim, Florian von; … - In: Journal of service research : JSR 13 (2010) 4, pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Cover Image
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian; Schumann, Jan Hendrik; Wangenheim, … - In: Journal of service research : JSR 16 (2013) 2, pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
Cover Image
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine; Schumann, Jan Hendrik; Wangenheim, … - In: Journal of service research : JSR 21 (2018) 3, pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Cover Image
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.; Wangenheim, Florian von; Bitner, … - In: Journal of service research : JSR 16 (2013) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Cover Image
Service locus of control and customer coproduction : the role of prior service experience and organizational socialization
Büttgen, Marion; Schumann, Jan Hendrik; Ates, Zelal - In: Journal of service research : JSR 15 (2012) 2, pp. 166-181
Persistent link: https://www.econbiz.de/10009548673
Cover Image
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin; Schumann, Jan Hendrik; Mende, Martin - In: Journal of service research : JSR 21 (2018) 3, pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Cover Image
The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.; Wangenheim, Florian von - In: Journal of service research : JSR 11 (2008/09) 4, pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
Cover Image
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine; Wangenheim, Florian von - In: Journal of service research : JSR 16 (2013) 1, pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Cover Image
Behavioral consequences of customer-initiated channel migration
Ackermann, Sebastian; Wangenheim, Florian von - In: Journal of service research : JSR 17 (2014) 3, pp. 262-277
Persistent link: https://www.econbiz.de/10010393231
Cover Image
The Impact of Consumption Goals on Flat-Rate Choice: Can Hedonizing a Service Increase Customers Propensity to Choose a Flat Rate?
Uhrich, Fabian; Schumann, Jan H.; von Wangenheim, Florian - In: Journal of service research : JSR 16 (2013) 2, pp. 216-230
Persistent link: https://www.econbiz.de/10010104408